MAYADA MUKHRAIS
Summary
Warehouse Operations Supervisor with 7+ years of experience leading high-volume distribution center environments. Proven ability to manage teams of up to 120 associates, execute labor planning, and drive productivity, safety, and quality performance. Hands-on leader skilled in coaching, performance management, and meeting aggressive operational targets in fast-paced facilities.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Supervisor II
Dollar General Distribution Center
North Little Rock
05.2024 - 11.2025
- Lead daily warehouse operations overseeing 80-120 associates per shift across inbound and outbound functions.
- Plan labor and staffing levels based on volume forecasts, attendance trends, and productivity targets.
- Monitor WMS and operational reports to identify downtime, system issues, and throughput risks; escalate and resolve issues to maintain service levels.
- Drive productivity and quality by setting clear expectations, coaching associates, and addressing performance gaps.
- Partner with HR and Training teams to interview, onboard, and develop new hires while tracking early performance indicators.
- Support safety initiatives, conduct floor audits, and reinforce safe work practices to reduce incidents and lost-time injuries.
Supervisor
Amazon
Little Rock
09.2018 - 05.2024
- Supervised daily operations in a high-volume fulfillment environment supporting aggressive production and shipping deadlines.
- Led teams of 30+ associates, ensuring all critical roles were filled prior to shift start.
- Planned daily and weekly production goals while adjusting labor in real time to meet changing volume demands.
- Utilized productivity improvement plans to identify inefficiencies and improve workflow and associate performance.
- Maintained accurate attendance, productivity, and performance records; delivered coaching and corrective actions as needed.
- Traveled for 3 months to support new building launches, assisting with training, process standardization, and ramp-up execution.
- Contributed to the launch of three Amazon facilities across Tennessee, Arkansas, and Indiana.
Education
High School Diploma -
Evangelical Christian School
Memphis 08.2010 - 01.2014
Skills
- Quality Control
- Problem Solving
- Verbal and Communication
- New Employee Training
- Inbound & Outbound DC Operations
- Inventory Management
- Safety Compliance
- Conflict Resolution
- Team Leadership
- Seasonal / Peak Volume Execution
- WMS and Operational Reporting
- Coaching & Corrective Action
- Cross-Functional Collaboration
- Microsoft Word & Excel
Timeline
Supervisor II
Dollar General Distribution Center
05.2024 - 11.2025
Supervisor
Amazon
09.2018 - 05.2024
High School Diploma -
Evangelical Christian School
08.2010 - 01.2014