Maya 'Phoenix' Polkes
Summary
Driven customer service worker focused on contributing company success while learning from established professionals, seeking to take on challenging positions with long term career potential. Thrives in customer and consumer based work. quick to picking up new skills and directives.
Overview
6
6
years of professional experience
Work History
Art Vendor
Sunshine Nelson
10.2023 - Current
- Processed transactions by calculating purchase totals and collecting payments.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Answered questions and assisted customers with item selection and location.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Kept clean and up to code space creating happy selling environment
Cashier and Food Runner
Mendicino Farms
08.2021 - 11.2021
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Cleared tables immediately after guests left in preparation for next party.
- Cultivated warm relations with regular customers.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Trained and mentored newly hired employees to explain process flow and safety procedures.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Delivered correct food items to tables according to order documentation. Opening and Closing acts such as mopping floors, setting up or closing beverage stations, restocking bathrooms, and cleaning surfaces.
Waitress, Cashier, Barista
Crave Cafe Studio City
10.2020 - 08.2021
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Stayed up-to-date on menu changes to help customers make food choices.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Maintained espresso equipment and preformed minor repairs to keep coffee machines functioning properly.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Publicity Intern
Jdp Publicity
06.2018 - 09.2019
- Assisted with planning and execution of private, company and client events.
- Performed clerical tasks for senior team members.
- Managed public relations and fundraising activities during red carpets and fundraising programs.
- Drafted social media posts and created videos with eye for viral content and strategies.
- Greeted guests.
Education
No Degree - Early Childhood Education
Santa Monica College
Santa Monica, CA08.2025
Skills
- Payment Processing and Accurate Money Handling
- Restocking abilities
- Safe Food Handling
- Specials Promotion and Upselling/Cross selling
- Inventory Management
- Espresso Machine Operation
- Reliable and Responsible
- Team Collaboration
- Sales Techniques
- Guest Relations Management
- Cleaning and sanitizing
Timeline
Art Vendor
Sunshine Nelson
10.2023 - Current
Cashier and Food Runner
Mendicino Farms
08.2021 - 11.2021
Waitress, Cashier, Barista
Crave Cafe Studio City
10.2020 - 08.2021
Publicity Intern
Jdp Publicity
06.2018 - 09.2019
No Degree - Early Childhood Education
Santa Monica College
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