Mayara Biral
Jersey City,NJ
Summary
Detail-oriented Assistant Manager offers more than extensive progressive record of accomplishment in leadership roles. Establishes clear guidelines and enforces consistent policies to keep staff satisfied and on-target to achieve important objectives. Excellent relationship-building, multitasking, and decision-making skills.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Christian Dior Couture
Jersey City, NJ
08.2023 - Current
- Assisted in the development of operational strategies to ensure efficient and productive intraday and schedule.
- Overseeing a team of 5 Team Leads and 4 Client Advisors to ensure efficient and productivity on daily tasks, projects, and objectives.
- Coordinated with other departments, headquarters, central team, ecommerce team, project management team to ensure smooth flow of operations.
- Resolved conflicts between team members in an effective manner.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Collaborated with management on developing strategic plans for achieving business goals.
- Supervised daily operations including scheduling shifts, assigning duties.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Client Services Supervisor
Christian Dior Couture
Jersey City, NJ
07.2021 - 08.2023
- Supervised and coordinated the daily operations of the client service team, ensuring that all customer inquiries were addressed in a timely manner.
- Developed and implemented policies and procedures to improve customer service efficiency.
- Monitored customer feedback and responded promptly to complaints or issues.
- Provided technical assistance to clients when needed.
- Conducted regular performance reviews for team members to ensure job satisfaction and effectiveness.
- Collaborated with other departments to ensure customers' needs are met effectively.
- Developed strategies for improving client relations by providing proactive solutions.
- Acted as a liaison between clients and internal teams to resolve any conflicts or discrepancies quickly.
Client Advisor
Christian Dior Couture
Jersey City, NJ
03.2021 - 07.2021
- Provided customer service to clients, including answering questions and resolving issues.
- Developed relationships with clients through regular communication and follow-up.
- Collaborated with cross-functional teams to develop strategies for achieving desired outcomes from client interactions.
Customer Consultant
Tfour Us
Jersey City, NJ
11.2020 - 03.2021
- Answered incoming customer inquiries with a focus on providing exceptional customer service.
- Developed and maintained positive relationships with customers through efficient communication.
- Resolved customer issues in an efficient and timely manner, escalating when necessary.
- Provided product knowledge and technical support to customers via telephone or email.
Client Specialist
Tory Burch
Jersey City, NJ
06.2020 - 11.2020
- Provided customer service to clients by responding to inquiries, resolving issues, and providing support.
- Processed client orders accurately and efficiently.
- Identified opportunities to improve processes related to client services.
Fashion Coordinator
Conde Nast
New York, NY
03.2017 - 06.2020
- Developed and implemented fashion marketing strategies to increase brand awareness.
- Organized photoshoots for fashion campaigns and managed models, photographers, makeup artists, hairstylists and other related personnel.
- Created mood boards to showcase the latest trends in fashion design.
- Provided guidance on product styling for catalogs, lookbooks, websites,.
- Maintained knowledge of fashion studio calendars and scope of upcoming shoots for proper preparation of space, equipment and sets.
Fashion Assistant
Net-A-Porter LTD
New York, NJ
08.2018 - 03.2019
- Assisted in the styling of fashion models for photoshoots and runway shows.
- Conducted research on current trends, fabrics, and silhouettes to inform design decisions.
- Assisted in selecting garments from showrooms to be used for shoots or shows.
Education
Certificate - Project Management
Coursera
Online05-2020
Associate of Arts - Fashion Merchandising
Fashion Institute of Technology
New York, NY05-2017
Bachelor of Arts - Architecture
Universidade Sao Francisco
Sao Paulo, Brazil12-2015
Skills
- Employee Performance Evaluations
- Employee Scheduling
- Orientating and training
- Team motivation
- Customer Relations
- Strategic Planning
Languages
Portuguese
Native/ Bilingual
Spanish
Limited
English
Full Professional
Timeline
Assistant Manager
Christian Dior Couture
08.2023 - Current
Client Services Supervisor
Christian Dior Couture
07.2021 - 08.2023
Client Advisor
Christian Dior Couture
03.2021 - 07.2021
Customer Consultant
Tfour Us
11.2020 - 03.2021
Client Specialist
Tory Burch
06.2020 - 11.2020
Fashion Assistant
Net-A-Porter LTD
08.2018 - 03.2019
Fashion Coordinator
Conde Nast
03.2017 - 06.2020
Certificate - Project Management
Coursera
Associate of Arts - Fashion Merchandising
Fashion Institute of Technology
Bachelor of Arts - Architecture
Universidade Sao Francisco
Similar Profiles
Jane ShiJane Shi
Client Relations Manager at Christian Dior CoutureClient Relations Manager at Christian Dior Couture
Anne-Claire MaïdanatzAnne-Claire Maïdanatz
Gestionnaire RH/Paie at Christian Dior CoutureGestionnaire RH/Paie at Christian Dior Couture
Sesan Zara AmanuelSesan Zara Amanuel
Sales Consultant / Guest Relations Ambassador at Christian Dior CoutureSales Consultant / Guest Relations Ambassador at Christian Dior Couture
Shahanawaz DalviShahanawaz Dalvi
Regional IT Manager - Middle East at Christian Dior CoutureRegional IT Manager - Middle East at Christian Dior Couture
Cruz ChigondaCruz Chigonda
Software Engineer at Elula OnlineSoftware Engineer at Elula Online