Maybile Mathews
Westwood,NJ
Summary
Dedicated and Resourceful Manager offering 20 year history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver, customer-focused professional and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and performance.
Overview
20
20
years of professional experience
Work History
Manager Patient Experience and Outpatient Services
Hackensack Meridian Health
06.2020 - Current
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced 4% operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Cultivated partnerships with external stakeholders to maximize business opportunities and extend network reach within industry sector.
- Developed strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
Pain and Palliative Supervisor
Hackensack Meridian Health
03.2015 - 06.2020
- Streamlined office operations by implementing efficient administrative processes and procedures.
- Enhanced team productivity by providing leadership, training, and support to junior administrators.
- Managed high-priority projects, ensuring timely completion and alignment with company objectives.
- Optimized resource allocation by effectively managing 30 staff schedules, workloads, and assignments.
- Strengthened relationships with external partners by serving as primary point of contact for communications and contract negotiations.
- Promoted positive workplace culture by organizing team-building activities and fostering open dialogue among employees.
- Achieved customer satisfaction through diligent attention to detail in handling client correspondence and requests.
- Coordinated with human resources department to handle payroll and personnel databases.
- Maintained database systems to track and analyze operational data.
Shift Manager- Medical Records
Hackensack Meridian Health
07.2010 - 08.2015
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Managed 1employee schedules to ensure adequate coverage during peak hours, resulting in smoother workflow.
- Promoted positive work environment through open communication and constructive feedback.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Implemented policies and standard operating procedures for continuous improvement.
- Collaborated with other leaders and executives to direct workflow and support operations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering cohesive workplace culture.
Pathology Core Lab Administrator
Hackensack Meridian Health
08.2004 - 07.2010
- Enhanced laboratory efficiency by streamlining administrative processes and implementing new procedures.
- Reduced 30% errors in lab results by maintaining accurate inventory records and ensuring proper storage of samples.
- Supported research staff in accomplishing project goals through effective scheduling, resource allocation, and coordination of tasks.
- Ensured regulatory compliance with safety protocols, resulting in zero incidents during tenure as Lab Administrator.
- Managed budgets effectively, leading to consistent financial stability within lab environment w
- Developed strong relationships with vendors to negotiate favorable contracts and ensure timely delivery of supplies and equipment.
- Implemented regular equipment maintenance schedules, reducing downtime due to malfunctions or repairs.
- Played key role in recruiting talented professionals who contributed significantly towards advancing laboratory''s mission.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Managed senior-level personnel working in marketing and sales capacities.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
Education
Bachelor of Arts - Business Administration And Management
Southern New Hampshire University
Hooksett, NHMBA - Business Administration And Management
University of Arizona
Tucson, AZ06.2025
Skills
- Performance Management
- Strategic Planning
- Policy Implementation
- Operations Management
- Adaptability and Flexibility
- Multitasking Abilities
- Decision-Making
- Reliability
- Complex Problem-Solving
- Team Leadership
- Verbal and written communication
- Problem-solving abilities
Reference
Available upon request
Timeline
Manager Patient Experience and Outpatient Services
Hackensack Meridian Health
06.2020 - Current
Pain and Palliative Supervisor
Hackensack Meridian Health
03.2015 - 06.2020
Shift Manager- Medical Records
Hackensack Meridian Health
07.2010 - 08.2015
Pathology Core Lab Administrator
Hackensack Meridian Health
08.2004 - 07.2010
Bachelor of Arts - Business Administration And Management
Southern New Hampshire University
MBA - Business Administration And Management
University of Arizona