Maycee Severe
Lindon
Summary
Achieved high customer satisfaction by skillfully managing inbound calls and addressing customer needs.,Built and maintained strong relationships with clients through effective communication strategies.,Maximized CRM system capabilities to respond promptly and efficiently to customer inquiries.
Overview
7
7
years of professional experience
1
1
Language
Work History
Private Nanny
Care.com Inc
Draper, UT
03.2025 - 07.2026
- Supervised daily activities to ensure safety and well-being of children.
- Developed engaging educational activities tailored to children's interests and developmental stages.
- Coordinated meal planning and preparation, adhering to dietary restrictions and preferences.
- Communicated effectively with parents regarding children's progress and behavioral development.
- Maintained a clean, organized environment conducive to learning and play activities.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
Owner/Operator
Homemade Caramels
Highland, UT
10.2019 - 07.2025
- Kept work areas clean, neat and free of safety hazards to maximize efficiency.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Looked for ways to go above and beyond job requirements.
- Built and maintained working relationships with peers and upper management.
- Upheld high standards of productivity and quality in operations.
Costumer Service
Total Client Connect
Lehi, UT
03.2022 - 09.2022
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
Education
High School Diploma - undefined
Skyridge High School
Lehi, UT06.2022
Skills
- Customer Service
- Multitasking and Prioritization
- Calm and Professional Under Pressure
- Understanding Customer Needs
- Inbound and Outbound Calling
- Upbeat and Positive Personality
- Adaptive Team Player
- Building Customer Trust and Loyalty
Languages
Spanish
Professional Working
Timeline
Private Nanny
Care.com Inc
03.2025 - 07.2026
Costumer Service
Total Client Connect
03.2022 - 09.2022
Owner/Operator
Homemade Caramels
10.2019 - 07.2025
High School Diploma - undefined
Skyridge High School