Mayela Gutierrez
Plant City,FL
Summary
Highly organized Administrative Support professional with over 15 years of experience providing clerical, scheduling, documentation, and customer service support in regulated and high-volume environments. Proven ability to manage confidential information, maintain accurate records, and support daily office operations in compliance with organizational policies and procedures. Bilingual in English and Spanish. Seeking an Administrative Assistant position within a government agency to contribute strong organizational, communication, and administrative skills.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Interpreter
Propio Language Line
Overland Park, KS
09.2025 - Current
- Facilitate professional communication between clients, healthcare professionals, and service providers via telephone and virtual platforms.
- Accurately document interactions while maintaining confidentiality and compliance with privacy
Medical Interpreter & Administrative Support Specialist
University of Colorado Memorial Hospital
Colorado Springs, CO
02.2013 - 05.2025
- Provided administrative and communication support across multiple departments in a large public healthcare institution.
- Maintained accurate patient records, appointment schedules, and data entry in electronic systems.
- Assisted with quality assurance rounds and compliance initiatives, reducing communication errors among Limited English Proficiency (LEP) populations.
- Supported staff with forms processing, scheduling coordination, documentation, and data management.
- Delivered consistent public-facing service while adhering to institutional policies and confidentiality requirements.
Office Assistant / Interpreter
Arango Orthodontics
Colorado Springs, CO
05.2011 - 01.2013
- Performed front-desk administrative duties including appointment scheduling, reception, and patient coordination.
- Verified insurance eligibility and processed billing information, reducing administrative errors.
- Maintained organized records and provided bilingual support for contracts and correspondence.
Medical Interpreter
Meds Span for Memorial Hospital
Colorado Springs, CO
06.2007 - 04.2011
- Supported communication between patients and medical staff in compliance with organizational standards.
- Assisted with completion of official medical and insurance documentation.
- Performed data entry and document preparation to support office operations.
Education
Real Estate License - undefined
Jones Real Estate College
Colorado Springs, CO09.2005
Skills
- Administrative & Clerical Support
- Records Management & Data Entry
- Scheduling & Calendar Coordination
- Public & Client Service
- Confidential Information Handling
- Policy & Procedure Compliance
- Bilingual Communication (English/Spanish)
- Microsoft Office (Word, Excel, Outlook)
- Strong attention to detail and accuracy
- Time management and multitasking
- Experience working in regulated environments
- Professional written and verbal communication
- Cultural competency and public service mindset
Certification
- Administrative Assistant Certificate
- Medical Terminology — Bridge in the Gap
- Medical Interpreter Training
Timeline
Interpreter
Propio Language Line
09.2025 - Current
Medical Interpreter & Administrative Support Specialist
University of Colorado Memorial Hospital
02.2013 - 05.2025
Office Assistant / Interpreter
Arango Orthodontics
05.2011 - 01.2013
Medical Interpreter
Meds Span for Memorial Hospital
06.2007 - 04.2011
Real Estate License - undefined
Jones Real Estate College