Mayelis Mendez
Labelle,FL
Summary
Dynamic manager with a proven track record at M AND D GENERAL CONSTRUCTION LLC, enhancing operational efficiency and mentoring staff. Skilled in decision-making and customer service, I implemented process improvements that streamlined project delivery and reduced bottlenecks, fostering a collaborative team environment. Bilingual in Spanish and English, I excel in effective communication.
Overview
13
13
years of professional experience
Work History
Manager
M AND D GENERAL CONSTRUCTION LLC
05.2019 - Current
- Directed operational workflows to enhance efficiency and achieve team objectives.
- Mentored junior staff, fostering skill development and knowledge sharing within the team.
- Implemented process improvements that streamlined project delivery timelines and reduced bottlenecks.
- Analyzed performance metrics to identify trends and inform strategic decision-making for operations.
Medical Front Office Receptionist
Eye Centers of Florida
02.2017 - 05.2019
- Managed patient scheduling and appointment reminders using electronic health record systems.
- Coordinated daily front office operations to ensure efficient patient flow and minimal wait times.
- Processed insurance claims and verified patient eligibility for services, maintaining accuracy in documentation.
- Assisted in onboarding new staff by training on office protocols and software systems to enhance efficiency.
- Developed streamlined communication processes between medical staff and patients, improving overall satisfaction rates.
- Handled patient inquiries and resolved issues promptly, fostering a welcoming environment for visitors.
- Implemented filing system improvements that enhanced retrieval speed of patient records and documentation accuracy.
- Completed clerical duties and tasks for clinic administration.
- Reduced patient wait times with proficient multitasking, handling phone calls, and managing walk-in patients simultaneously.
Cashier
Bravo Supermarket
12.2016 - 02.2017
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balance through diligent cash handling practices.
- Assisted customers by providing product information and resolving inquiries.
- Collaborated with team members to optimize checkout workflow during peak hours.
Front Desk Medical Receptionist
FLORIDA CENTER FOR ALLERGY AND ASTHMA
02.2013 - 11.2016
- Managed patient check-in and check-out processes efficiently.
- Scheduled appointments using electronic chart health record systems.
- Maintained accurate patient records and updated information promptly.
- Assisted with insurance verification and patient inquiries effectively.
- filing health records
- faxing referrals
- answer 6 line phone systems
- Coordinated communication between patients and healthcare providers seamlessly.
- Handled phone calls, directing inquiries to appropriate departments skillfully.
- Ensured waiting area remained organized and welcoming for patients.
- Developed familiarity with office procedures to enhance daily operations.
- Helped patients complete necessary medical forms and documentation.
- Ensured HIPAA compliance by maintaining strict confidentiality with all patient records and information.
Education
Associate of Science - MEDICAL BILLING AND CODING
SULLIVAN AND GOGLIANO TECHNICAL
Miami, FL04-2012
Associate of Science - BUSINESS AND OFFICE PROFESSIONAL
SULLIVAN AND GOGLIANO TECHNICAL
Miami, FL04-2012
High School Diploma -
AMERICAN HIGH SCHOOL ACADEMY
Miami, FL03-2005
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Bilingual speak,write and read spanish and english b
- Staff management
- Documentation and reporting
- Work prioritization
- Computer skills
- Effective communication
- Organizational skills
- Customer relationship management
- Managing operations and efficiency
Languages
English
Full Professional
Timeline
Manager
M AND D GENERAL CONSTRUCTION LLC
05.2019 - Current
Medical Front Office Receptionist
Eye Centers of Florida
02.2017 - 05.2019
Cashier
Bravo Supermarket
12.2016 - 02.2017
Front Desk Medical Receptionist
FLORIDA CENTER FOR ALLERGY AND ASTHMA
02.2013 - 11.2016
Associate of Science - MEDICAL BILLING AND CODING
SULLIVAN AND GOGLIANO TECHNICAL
Associate of Science - BUSINESS AND OFFICE PROFESSIONAL
SULLIVAN AND GOGLIANO TECHNICAL
High School Diploma -
AMERICAN HIGH SCHOOL ACADEMY
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