Mayesha Smith

• Arranged travel accommodations for diverse clients, including groups, couples, executives, and special needs individuals.
• Provided customers with well-researched travel options and negotiated rates, resulting in improved customer satisfaction.
• Supervised payment processing via credit and debit cards, handling sensitive information with professionalism and discretion.
• Followed up with customers to enhance service quality and ensure seamless travel experiences.
• Successfully managed a portfolio of over 50 clients daily, ensuring timely and personalized service.
• Proactively followed up with potential clients who had not yet booked addressing any questions to facilitate their decision- making.

• Boosted sales by evaluating purchase requirements and recommending company offerings.

• Provided empathetic support and guidance to clients throughout their journey.

• Utilized upselling strategies, including recommending accessories and complementary purchases.

• Resolved customer issues quickly to maximize retention rates.

• Ensured organized, presentable merchandise for continuous sales growth.

• Offered advice on purchases and promoted additional products to increase revenue.

• Trained and mentored new sales representatives as needed.

• Tailored sales approaches based on individual client needs for improved marketing results.

• Created positive first impressions to existing, new, and potential customers.

• Consistently achieved monthly goals through product benefits promotion & enrollment of new clients.

• Maintained detailed documentation to track progress and milestones, ensuring accountability and transparency.

• Accurately counted and documented daily opening and closing cash amounts, ensuring financial accuracy and accountability.
• Efficiently resolved customer complaints regarding service and food quality in a timely manner, enhancing overall dining experience.
• Provided exceptional customer service by addressing concerns with empathy and swiftly resolving issues to ensure guest satisfaction.
• Actively promoted salon specials and discounts through social media channels to increase bookings and attract new clients.
• Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
• Participated in industry events to stay current on trends and continuously improve personal skills as a hairstylist.

- Ability to answer questions about store policies and address customer concerns.

- Proven experience in assisting customers with purchases, locating items, and joining reward programs.

- Proficiency in operating cash registers accurately for cash, check, and credit card transactions.

- Knowledge of stocking and displaying merchandise according to requirements.

- Expertise in greeting customers entering the store and responding promptly to their needs.

- Skilled in replenishing sales floor merchandise and organizing shelves, racks, bins for optimal appearance.

- Ability to maintain secure cash drawers while quickly resolving discrepancies in daily totals .

- Track record of working flexible schedules with extra shifts as needed to meet business demands