Maylin Cumplido-Ramirez
Wingstop
Nacodogches
2
Languages
1
Certificate
2
Years of experience
Dynamic Shift Leader with proven strengths in team leadership, cash handling, and customer service. Expertise in inventory management and process improvements to enhance operational efficiency and customer satisfaction.
Work History
Shift Leader
2 Years 3 Months- Coordinated inventory management, ensuring optimal stock levels and minimizing waste.
- Implemented process improvements that enhanced team efficiency during peak hours.
- Monitored team performance, providing feedback to foster skill development and accountability.
- Resolved customer complaints promptly, maintaining high satisfaction levels and repeat business.
- Scheduled staff shifts to align with operational needs while optimizing labor costs.
- Conducted regular training sessions to reinforce product knowledge and service excellence among team members.
- Trained new employees and delegated daily tasks and responsibilities.
- Oversaw cash handling and financial transactions, ensuring accuracy and reducing discrepancies.
- Improved customer satisfaction by promptly addressing their concerns and providing exceptional service.
- Maintained cleanliness and organization of workspace, adhering to health and safety standards.
- Developed training program for new employees, speeding up their integration into the team.
- Maintained focus during busy times and delegated tasks to employees to keep the business running smoothly.
- Submitted reports to senior management to aid in business decision-making and planning.
Education
High School Diploma
- [Number] GPA 3.4
Skills
Inventory counts
Cash handling
Team leadership
Assigning work
Customer service training
Availability management
Task delegation
Flexible schedule
Positive attitude
Accomplishments
- Resolved product issue through consumer testing.
- Supervised team of 15 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
- Food handler Training -2 years
- Texas Food Manger Certification Training - 5 years
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Shift Leader
Wingstop
07.2024 - CurrentRead More
Central Heights High School
High School Diploma
Read More