MAYLIN M PERALTA
Bronx,NY
Summary
I am a focused and determined individual willing to learn and take on any challenges. I plan on finishing my bachelors in computer science and information security. Once I’ve done that I’ll be achieving the network+ compTIA certification along with ones that pertain to the cybersecurity field.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Uhaul
10.2022 - Current
- Informed customers of promotions and special offers to increase sales.
- Answered inbound calls to handle various concerns, set appointments and close sales.
- Collaborated across departments to resolve customer-related issues.
- Documented, researched and resolved customer service issues.
- Built trusting relationship with customers to better understand needs.
- Delivered fast and friendly service to handle questions and service complaints.
- Met personal, team and company goals in customer service environment.
- Collaborated with colleagues and co-workers to deliver quality customer experience.
- Addressed and resolved customer concerns and complaints.
Associate
Publix
10.2021 - 05.2022
- Cashiered for the majority of the time I worked there
- Interacted and socialized with customers on the sales floor
- I provided help in stocking the shelves and maintaining cleanliness within the store
- I was able to provide help interacting with Spanish speaking customers.
- Jun 2022
Education
HIGH SCHOOL DIPLOMA - undefined
Bronx Preparatory Charter School
Bronx, NYHigh School Diploma - Computer Science and Information Security
John Jay College of Criminal Justice
New YorkSkills
- Account updating
- Product promotion
- Problem resolution
- Call management
- Record preparation
- Strong communication
- Willingness to learn
LANGUAGE
English - Native
Spanish - Fluent
Timeline
Customer Service Representative
Uhaul
10.2022 - Current
Associate
Publix
10.2021 - 05.2022
HIGH SCHOOL DIPLOMA - undefined
Bronx Preparatory Charter School
High School Diploma - Computer Science and Information Security
John Jay College of Criminal Justice