Summary
Overview
Work History
Skills
Timeline
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Maylina Mulyo

West Covina,CA

Summary

Dynamic individual with hands on experience in Home Infusion and Ambulatory Infusion Center - talent for navigating challenges. Brings strong problem solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.

Overview

2026
2026
years of professional experience

Work History

Intake Specialist

Care Fusion Rx
Garden Grove, California
07.2024 - Current
  • Liaised between healthcare providers and patients, ensuring clear communication regarding care plans and expectations.
  • Assisted patients with understanding personalized insurance coverage and benefits.
  • Trained new staff members on patient intake procedures, contributing to a well-prepared and cohesive team.
  • Built strong relationships with cross-functional teams, fostering seamless collaboration in achieving shared organizational objectives.
  • Mentored new employees, providing comprehensive onboarding support and guidance to ensure smooth integration into the team.
  • Achieved high success rate in obtaining authorizations by effectively demonstrating medical necessity by providing detailed justifications.
  • Developed and documented Standard Operating Procedures (SOPs) to streamline workflow processes, increasing efficiency and creating a more cohesive organizational structure.

Intake Coordinator

Infusion For Health
Brea, California
7 2023 - 05.2024
  • Assists in ensuring charts for existing patients are complete and updated according to company protocols.
  • Collaborates with all team members to achieve common goal of excellent patient care.
  • Coordinated insurance verifications and authorizations, enabling timely access to necessary therapy for patients.
  • Established strong relationships with healthcare providers, insurers, and other stakeholders to facilitate smooth process.
  • Enroll qualified patients to drug manufacturer's copay assistance program.
  • Assisted in training of new staff members on patient intake protocols, contributing to cohesive team environment.
  • Resolved billing discrepancies through effective communication with insurance companies and patients alike, ensuring accurate accounts receivable management.

Receptionist

Smartclinic Urgent Care
West Covina, California
05.2019 - 10.2023
  • Verified insurance, demographic and health history to keep information current.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Worked in direct collaboration with other physicians and referred patients accordingly to best support health care needs.

Front Desk

Hana Bui, MD APC
Fullerton, CA
08.2017 - 06.2023
  • Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
  • Coordinated with affiliated hospital for surgery scheduling.
  • Completed patient referrals to other medical specialists.

Skills

Proficient in Microsoft Word and Excel

AIC / Home Infusion

Pharmacy software proficiency (CareTend, Citus Health)

Pharmacy Benefit Manager (PBM) / Buy and Bill

Benefit investigation (Commercial and Government payors)

Timeline

Intake Specialist

Care Fusion Rx
07.2024 - Current

Receptionist

Smartclinic Urgent Care
05.2019 - 10.2023

Front Desk

Hana Bui, MD APC
08.2017 - 06.2023

Intake Coordinator

Infusion For Health
7 2023 - 05.2024

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Maylina Mulyo
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