Maymoona Zameer
Rio Linda,CA
Summary
Resourceful professional in customer-facing roles, adept at handling high volumes of inquiries and administrative tasks with speed and accuracy. Specialize in effective communication, data entry, and appointment scheduling to support operational flow. Excel in problem-solving, time management, and adaptability, ensuring positive experiences for both clients and team members.
Overview
2
2
years of professional experience
Work History
Receptionist
Howard Johnson's Enterprises
Sacramento, California
12.2024 - Current
- Scheduled space or equipment for special programs, meetings and conferences.
- Sorted invoices for accounting department by date stamping and filing by vendor code.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
- Processed customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Provided excellent customer service at all times while interacting with both internal and external customers.
- Scheduled and confirmed appointments.
Customer Service Representative
Walmart
Woodland, California
05.2023 - 04.2025
- Collected deposits or payments and arranged for billing.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Took special orders in person and over telephone, generating additional revenue every month.
- Provided exceptional customer service to ensure customer satisfaction.
- Analyzed customer return requests and processed refunds or exchanges as necessary.
- Provided accurate information regarding fees, commissions, regulations related to financial services.
Education
A-levels - Econometrics And Quantitative Economics
Lahore Grammer School
Faisalabad, Punjab11-2022
High School Diploma -
Angels International College
Faisalabad, Pakistan03-2021
Skills
- Appointment scheduling
- Invoice processing
- Customer payments
- Call screening
- Payment processing
- Customer service
- Conflict resolution
- Fluent bilingualism
- Refunds processing
- Organization and recordkeeping
- Teamwork and collaboration
- Interpersonal skills
- Retail marketing
- Phone etiquette
Languages
English
Professional
Urdu
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Receptionist
Howard Johnson's Enterprises
12.2024 - Current
Customer Service Representative
Walmart
05.2023 - 04.2025
A-levels - Econometrics And Quantitative Economics
Lahore Grammer School
High School Diploma -
Angels International College