Mayoris Valenzuela
Sales
Summary
Energetic meticulous worker, very attentive to quality and detailed self-starter, motivated with strong ability to work independently or with team. Strong leadership and problem solving skills, very creative with the ability to adapt to work environments, strong customer service skills. Committed to providing total quality work, able to assist co-workers, supervisors and clients in cooperative manner. Works well under pressure to meet deadlines.
Overview
6
6
years of professional experience
Work History
Certified Microsoft Advisor
Best Buy
12.2021 - Current
- Delivered a positive customer experience by building relationships, exhibiting empathy, and inspiring clients to see what's possible through technology by providing solutions to their needs.
- Achieved team and individual goals while enabling excellent customer shopping experience.
- Maintained a high level of product knowledge and expertise through ongoing learning and certifications to enable complete customer satisfaction.
- Used company tools to stay current on promotional initiatives and helped execute profitable growth through critical business drive times.
- Conducted merch walks to assure things were clean, presentable, well-organized, and easily accessible to customers.
- Responsible for coaching and training coworkers on new vendor technology and services.
- Worked side by side with Geek Squad to assist with product repair and upgrade repair for customers.
- Used product knowledge, sales abilities, and customer relations skills to drive substantial sales increases in Microsoft products as well as other Best Buy products and services.
Certified Sony Advisor
Best Buy
04.2019 - 12.2021
- Delivered profitability by achieving revenue, margin, solution and operational target.
- Worked closely with other employees to demonstrate, promote, and sell products and services.
- Monthly PowerPoint presentations regarding strengths and points of improvement.
- Responsible for training fellow associates including daily coaching to guarantee brand knowledge and accuracy.
- Investigated and resolved customer inquiries and complaints quickly.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered calls, and emails in a timely manner, addressing customer inquiries, solving problems, and providing product information.
- Worked side by side with in-home consultants and designers to provide complex solutions for specific customer needs.
Certified Alienware Advisor
Best Buy
09.2018 - 04.2019
- Responsible for driving overall sales and revenue of Alienware products throughout the store.
- Provided product knowledge training of Alienware products to employees and customers.
- Maintained high customer satisfaction standards and exceeded targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Increased efficiency and performance by monitoring team members' productivity and providing feedback.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Computer Sales Consultant
Best Buy
07.2017 - 09.2018
- Trained store associates on computer products, technology, and service offerings.
- Partnered with the computer sales team and other store personnel to deliver unparalleled customer support and maximize revenue.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations, and specific product promotions.
- Coordinated restocking of the sales floor with current merchandise and accurate signage for current promotions.
- Approached each problem with a fresh mind and analytical strategies to quickly resolve concerns.
- Discussed Apple Care and Geek Squad Protection plans with customers, outlined restrictions, and educated them on policies.
Education
Bachelor of Arts - Business Communications, Minor in Psychology
Baruch College of The City University of New York
New York, NY05.2022
Skills
- Bilingual
- Receptive to training and feedback
- Organizational skills
- Leadership
- Making decisions and Problem-solving skills
- Excellent customer service ( 6 years)
- Emotional intelligence
- Adaptability/flexibility
- Integrity and honesty
- Establish and maintain interpersonal relationships
- Proficiency in Microsoft Office
- Time management
- Microsoft Office Specialist Certified
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Quote
It's fine to celebrate success but it is more important to heed the lessons of failure.
Bill Gates
Timeline
Certified Microsoft Advisor
Best Buy
12.2021 - Current
Certified Sony Advisor
Best Buy
04.2019 - 12.2021
Certified Alienware Advisor
Best Buy
09.2018 - 04.2019
Computer Sales Consultant
Best Buy
07.2017 - 09.2018
Bachelor of Arts - Business Communications, Minor in Psychology
Baruch College of The City University of New York