Summary
Overview
Work History
Education
Skills
Timeline
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May Phoo Thet Lwin

Los Angeles,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

10
10
years of professional experience

Work History

Customer Service Representative

Beauty Salon
03.2023 - 04.2024
  • Handled customer inquiries and suggestions courteously and professionally.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Associate

Cellular World
09.2022 - 02.2023
  • Solved problems with products and services by providing customers with technical support.
  • Assisted customers with questions regarding products and services.
  • Provided product and service recommendations to guide customers on products to meet varying needs.

Accountant

Eco Asia Company Limited (Pharmaceuticals)
09.2018 - 07.2022
  • Handled full set of accounts with accounting software and deliver timely and responsible for monthly closing activities.
  • Performing daily financial and management accountings functions
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Assisted in reducing outstanding accounts receivable balances by diligently following up on overdue invoices.
  • Evaluated and improved financial records to make important business decisions.

Accounts Executive

Asia Winner Industrial (Pharmaceuticals)
03.2016 - 07.2018
  • Coordinated month-end closing activities to ensure timely completion of financial statements for executive review and decision-making purposes.
  • Responsible for full spectrum of accounts-General Ledger and related AP/AR
  • Update receipts from customers on a timely basis
  • Managed budget preparation and forecasting processes, enabling accurate allocation of resources across departments.

Accounts Assistant

Shine Construction
03.2014 - 02.2016
  • Performed administrative and clerical duties such as word processing, data entry, faxing and copying.
  • Maintained clean and organized files by keeping accounts payable records up-to-date.
  • Prepared and mailed invoices to customers, processed payments, and documented account updates.
  • Recording payments with checking and matching with cash, checks transactions


Education

Single Subject Diploma in Financial Management -

Institute of Commercial Management
United Kingdom
02.2021

Group Diploma in Accounting And Finance -

London Chamber of Commerce And Industry
United Kingdom
07.2018

Bachelor of Science - Data Communication And Computer Networking

University Of Computer Studies Yangon
Myanmar
11.2013

Skills

  • Strong data entry and organizational skills
  • Detailed oriented and strong follow-up skills
  • Enjoy helping others and problem-solving skills
  • Customer Service
  • Multilingual (Burmese,English,Urdu and Hindi)
  • Honest, Hardworking, polite,Team player and Fast Learner
  • Microsoft Office
  • Accounting Software
  • Money handling abilities

Timeline

Customer Service Representative

Beauty Salon
03.2023 - 04.2024

Customer Service Associate

Cellular World
09.2022 - 02.2023

Accountant

Eco Asia Company Limited (Pharmaceuticals)
09.2018 - 07.2022

Accounts Executive

Asia Winner Industrial (Pharmaceuticals)
03.2016 - 07.2018

Accounts Assistant

Shine Construction
03.2014 - 02.2016

Single Subject Diploma in Financial Management -

Institute of Commercial Management

Group Diploma in Accounting And Finance -

London Chamber of Commerce And Industry

Bachelor of Science - Data Communication And Computer Networking

University Of Computer Studies Yangon

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May Phoo Thet Lwin