Mayra Albarran

Contacted medical offices to request and obtain patient records.

• Collaborated with pharmacists to address discrepancies or issues related to prescriptions, demonstrating strong problem-solving skills.
• Ensured accuracy of insurance claims submissions through diligent verification of patient insurance details before submission.
• Entered and processed patients' prescriptions into internal system.

Managed incoming calls to ensure effective communication and customer support.

Called patients to confirm personal and medical information. Collected outstanding payments from patients.

• Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
• Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.