Mayra Arzu
North Miami,FL
Summary
Driven professional with a strong background in security and customer service, notably with the Transportation Security Administration (TSA). Excelled in behavioral observations and hazardous items knowledge, enhancing safety protocols. Demonstrated integrity and stress tolerance, achieving significant improvements in operational efficiency. Skilled in de-escalation techniques and community service, contributing to a positive and secure environment.
Overview
10
10
years of professional experience
Work History
Transportation Security Officer
Transportation Security Administration, TSA
05.2016 - Current
- Operated x-ray machines, hand wands, and advanced imaging technology to conduct screening of passengers and baggage.
- Interacted with public to give directions, explain rules, and regulations and respond to inquiries.
- Discretely observed behavior and demeanor of travelers and staff to screen for suspicious actions.
- Maintained awareness and focus to identify potentially life-threatening objects or weapons of mass destruction.
- Authenticated boarding passes, identification, and passports to prevent fraudulent travel.
- Responded to critical security incidents by applying standard operating procedures designed to minimize loss of life and damage to property.
- Engaged in casual conversations with individuals to assess and analyze behaviors.
- Monitored security checkpoints for compliance with applicable security protocols.
- Developed and maintained positive rapport with passengers and other airport personnel.
- Attended daily briefings with supervisors to discuss issues with security screening processes.
- Directed passengers navigating screening process, providing additional support to individuals exhibiting difficulties.
Volunteer
NeuroFit360
07.2021 - 09.2021
- Maintained clean, neat, and operational facilities to serve program needs.
- Tracked service activities and outcomes against outlined plans and goals.
- Used strong interpersonal communication skills to convey information to others.
- Followed all HIPAA rules and regulations regarding patient confidentiality.
- Set up equipment ahead of treatments to maintain smooth appointment schedules.
Student Volunteer
Villa Maria Nursing Center
09.2018 - 11.2018
- Worked in team environment to maintain high levels of productivity.
- Supported patient care by performing initial assessments and basic procedures under supervision.
- Participated in skills lab simulations to further develop nursing skills.
- Scheduled and led specialized programs allowing participants to engage in exercise and recreation, supporting social and physical well-being.
- Encouraged clients with special needs and circumstances to acquire new skills and get involved in health-promoting leisure activities.
Student Volunteer
Miami Dade Parks and Recreation
06.2017 - 08.2017
- Took and followed detailed directions from others.
- Worked in team environment to maintain high levels of productivity.
- Developed and updated student and employee files, maintaining confidentiality at all times.
- Created educational materials to convey important information to service recipients.
- Supported clients through development of new life skills, obtaining resources, and transitioning back to society.
- Coordinated and managed volunteer activities for community service projects.
- Helped create comprehensive program to meet the needs of autistic children.
Key Holder Supervisor
Havianas
08.2014 - 10.2015
- Opened inventory boxes and restocked shelves.
- Loaded and unloaded merchandise from trucks to organize warehouse and backroom spaces.
- Improved customer service by projecting friendly and knowledgeable attitude.
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Trained team members in successful strategies to meet operational and sales targets.
- Completed store opening and closing procedures.
- Processed cash, credit, debit, and check payments.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
Education
Bachelor of Science - Recreation And Sports Management
Florida International University
Miami, FL04.2018
Associate of Arts - Pre-Physical Therapy
Miami Dade College
Miami, FL05.2014
Skills
- Behavioral observations
- Hazardous items knowledge
- Integrity and Honesty
- De-Escalation Techniques
- Procedure Implementation
- Stress Tolerance
- Behavioral analysis
- Community Service
- Social interaction
- Special projects
Languages
Spanish
Native or Bilingual
Timeline
Volunteer
NeuroFit360
07.2021 - 09.2021
Student Volunteer
Villa Maria Nursing Center
09.2018 - 11.2018
Student Volunteer
Miami Dade Parks and Recreation
06.2017 - 08.2017
Transportation Security Officer
Transportation Security Administration, TSA
05.2016 - Current
Key Holder Supervisor
Havianas
08.2014 - 10.2015
Bachelor of Science - Recreation And Sports Management
Florida International University
Associate of Arts - Pre-Physical Therapy
Miami Dade College
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