Mayra Ayala
Houston,TX
Summary
Customer-focused professional with experience in banking operations and retail sales, specializing in building customer relationships, identifying client needs, and recommending customized financial and product solutions. Proven ability to coach team members, exceed sales goals, maintain operational accuracy, and deliver exceptional service in fast-paced environments. Strong organizational, communication, and problem-solving skills with a commitment to improving customer satisfaction and business performance.
Overview
2
2
Languages
1
1
Certification
3
3
years of post-secondary education
3
3
years of professional experience
Work History
Lead Teller
PNC Bank
Houston, Tx
03.2025 - 07.2026
- Led daily teller operations while ensuring accuracy, compliance, and exceptional customer service.
- Built strong customer relationships by identifying financial needs and recommending appropriate banking solutions.
- Managed cash transactions, vault operations, and branch balancing with a high level of accuracy.
- Coached and trained tellers on banking procedures and customer service, enhancing team competency and service quality.
- Educated customers on digital banking tools.
- Maintained compliance with banking regulations, security policies, and fraud prevention procedures.
- Collaborated with branch leadership to align operations with goals, strengthening team performance and operational success.
Appliance Specialist
Home Depot
Houston, TX
03.2023 - 10.2024
- Assisted customers in selecting products and services by providing personalized recommendations based on their project needs.
- Educated customers on product features, pricing, and available solutions to help them make informed purchasing decisions.
- Built strong customer relationships through excellent service, effective communication, and product knowledge.
- Consistently supported sales goals by promoting products, installation services, financing options, and current promotions.
- Monitored inventory levels and product availability to ensure customers received timely and accurate service.
- Contributed to overall store performance by supporting operational efficiency and delivering exceptional customer experiences.
Education
A.A.S - Logistics Management
Lone Star College
Houston, TX 08.2024 - 06.2027
Westfield High School
Houston, TXSkills
- Banking Operations
- Relationship building
- Cash Management
- Regulatory Compliance
- Risk Management
- Inventory Management
- Operational Efficiency
- Problem Solving
- Analytical Thinking
- Attention to Detail
- Microsoft Office (Excel,Word, Outlook)
- Cash Handling
- Accuracy
Certification
First Line Logistics Leader
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Lead Teller
PNC Bank
03.2025 - 07.2026
A.A.S - Logistics Management
Lone Star College
08.2024 - 06.2027
Appliance Specialist
Home Depot
03.2023 - 10.2024
Westfield High School