Mikaela Smyth
La Vista,NE
Summary
Seasoned Lead Teller, equipped with significant experience in financial operations and customer service within high-volume banking environments. Possess strong skills in cash handling, transaction processing, and regulatory compliance. Recognized for ability to drive efficiency enhancements and improve customer satisfaction levels.
Overview
11
11
years of professional experience
Work History
Lead Teller
American National Bank
Omaha, NE
09.2021 - Current
- Assisted customers with account inquiries and effectively provided product information to enhance customer understanding.
- Educated customers on banking products and services to promote informed decision-making.
- Supervised daily operations of teller line and ensured compliance with policies.
- Trained new tellers on customer service and transaction processing procedures.
- Collaborated with management on branch initiatives to enhance customer experience.
- Balanced bank's vault of daily cash for withdrawals and deposits.
- Conducted regular audits of operational processes to identify areas for improvement.
- Monitored teller performance and coached team members to elevate overall service quality.
Deposit Operations Specialist
FNBO
Omaha, NE
04.2019 - 08.2021
- Processed customer deposits accurately and efficiently using bank software systems.
- Maintained detailed records of transactions for auditing and reporting purposes.
- Provided exceptional customer service by addressing client inquiries related to deposits.
- Handled returned mail and processed foreign items.
- Documented, reported and followed up on discrepancies.
Teller
American National Bank
Omaha, Nebraska
08.2018 - 03.2019
- Processed customer transactions efficiently and accurately.
- Assisted customers with account inquiries and banking services.
- Maintained cash drawer balance throughout the shift.
- Promoted bank products and services to enhance customer experience.
- Collaborated with team members to streamline operations and improve service.
Teller
Metro Credit Union
Omaha, Nebraska
05.2015 - 04.2018
- Assisted customers with account inquiries and banking services.
- Processed customer transactions efficiently and accurately.
- Maintained cash drawer balance throughout the shift.
- Promoted bank products and services to enhance customer experience.
- Trained new tellers on operational procedures and customer service techniques.
- Developed training materials for teller procedures and compliance standards.
Education
Central High School
Omaha, NESkills
- Banking operations
- Cash management
- Quality assurance
- Employee training
- Coaching and mentoring
- Staff management
- Team leadership
- Team collaboration
- Attention to detail
Timeline
Lead Teller
American National Bank
09.2021 - Current
Deposit Operations Specialist
FNBO
04.2019 - 08.2021
Teller
American National Bank
08.2018 - 03.2019
Teller
Metro Credit Union
05.2015 - 04.2018
Central High School