Mayra Banuelos
El Cortez Hotel Casino
Las Vegas,NV
20
years of professional experience
Detail-oriented Office Manager skilled in organizational efficiency, clear communication, and customer service. Proven ability to enhance team productivity and streamline processes, ensuring high client satisfaction.
Work History
Promotion Clerk
4 Months- Processed guest promotions, ensuring positive customer experiences.
- Managed promotion systems, updating information accurately to reflect real-time availability.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Assisted in training new staff on operational procedures and customer service expectations.
Office Manager
2 Years 10 Months- Managed daily office operations to ensure efficiency and organization.
- Trained new employees on office procedures and software systems for seamless onboarding.
- Oversaw inventory management to maintain adequate stock levels of supplies and equipment for uninterrupted office operations.
- Streamlined billing processes, reducing discrepancies and improving client satisfaction.
- Handled sensitive information with discretion, ensuring confidentiality of company documents and personnel records.
- Served as liaison between upper management and staff, facilitating communication to promptly address concerns or issues.
Auto Loan Funder
6 Months- Reviewed loan applications for accuracy and compliance with underwriting guidelines to mitigate risk and ensure sound lending decisions.
- Processed funding requests to ensure timely fund disbursement, contributing to streamlined operations and client trust.
- Collaborated with underwriters to resolve discrepancies in documentation.
- Managed client communication regarding loan status and funding timelines to enhance customer experience and satisfaction.
- Managed a high volume of loan applications simultaneously while maintaining strict attention to detail and accuracy.
Group Reservation Agent
1 Year 3 Months- Managed group reservations, ensuring seamless coordination of guest needs and preferences.
- Utilized reservation system to track group bookings and optimize room availability, enhancing overall guest experience.
- Handled cancellations and modifications promptly to minimize disruptions for guests and ensure smooth hotel operations.
- Addressed client concerns professionally and effectively, resolving issues promptly to foster positive relationships.
DC/Title Clerk
1 Year 4 Months- Verified vehicle titles for compliance with state regulations, enhancing accuracy and reliability.
- Managed title documentation for vehicle sales, reducing processing errors significantly.
- Coordinated with dealerships to resolve title discrepancies, expediting approval processes.
- Facilitated customer transactions, providing exceptional service and maintaining accuracy.
Customer Service Consultant
2 Years 10 Months- Developed customer service protocols that enhanced client satisfaction and streamlined operations.
- Implemented quality assurance measures that ensured consistency in service execution.
- Addressed and resolved inquiries and concerns promptly to improve customer satisfaction.
Auto Loan Funder
6 Months- Coordinated funding processes, ensuring timely loan disbursement to clients, enhancing customer satisfaction.
- Verified borrower information against underwriting conditions prior to finalizing loan approvals, mitigating potential risks associated with noncompliance.
- Maintained detailed records of funded loans for easy retrieval, facilitating future reference and audits.
Dealer Service Representative
8 Months- Managed dealer accounts to ensure timely resolution of inquiries and strengthen relationships.
- Managed dealer accounts, ensuring timely communication and resolution of inquiries.
- Analyzed dealer feedback to identify trends, leading to enhancements in service delivery.
- Monitored compliance with company policies, ensuring adherence across all dealer interactions.
Auto Loan Funder
8 Years 8 Months- Implemented process improvements that increased operational efficiency within funding team.
- Reduced turnaround time on loan applications, ensuring a seamless experience for borrowers and lenders alike.
- Supported loan officers in expediting the closing process by providing timely updates on application statuses and funding requirements.
- Submitted loan applications to underwriters for processing. to underwriter for verification and recommendations.
- Maintained strict confidentiality of bank records and client information.
Education
High School Diploma
Skills
Transaction coordination
Office administration
Document management
Data entry
Clerical tasks
Administrative support
Problem-solving
Clear oral/written communication
Organizational skills
Customer service
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Promotion Clerk
El Cortez Hotel Casino
04.2026 - CurrentRead More
Office Manager
Green Valley Storage
01.2023 - 11.2025Read More
Auto Loan Funder
Axos Bank
07.2022 - 01.2023Read More
Group Reservation Agent
The Strat
03.2021 - 06.2022Read More
DC/Title Clerk
Western Funding, Inc
11.2019 - 03.2021Read More
Customer Service Consultant
Sutherland Global Service
01.2017 - 11.2019Read More
Auto Loan Funder
Beneficial State Bank
05.2016 - 11.2016Read More
Dealer Service Representative
Western Funding Inc.
09.2015 - 05.2016Read More
Auto Loan Funder
Nationwide Nevada LLC
01.2007 - 09.2015Read More
Rancho High School
High School Diploma
Read More