Mayra Campos
Own Business
Las Cruces,NM
1
Language
2027
years of professional experience
Dynamic professional with extensive experience at Floridian Auto Insurance, excelling in customer relations and office administration. Proven ability to enhance workflow efficiency and client satisfaction through effective appointment scheduling and organization. Strong communicator with a service-oriented mindset, dedicated to delivering exceptional support and fostering positive client experiences.
Work History
Receptionist
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Greeted clients and visitors, providing exceptional customer service and creating welcoming environment.
- Scheduled appointments and coordinated meetings for staff, ensuring optimal time management.
- Maintained organized filing system for client records, enhancing accessibility and accuracy of information.
- Processed insurance applications and documentation, ensuring compliance with company policies and regulations.
- Assisted in the training of new reception staff, promoting efficient onboarding practices.
- Implemented improved reception procedures to streamline workflow and enhance client satisfaction.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Caregiver
- Assisted clients with daily living activities, ensuring comfort and safety.
- Monitored and documented client health status and changes in behavior.
- Administered medications as prescribed, adhering to safety protocols.
- Developed personalized care plans in collaboration with healthcare professionals.
- Coordinated with families to address concerns and improve client well-being.
- Trained new staff on best practices for client care and safety measures.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Built strong relationships with clients to deliver emotional support and companionship.
Medical Technician
Shake It up Healthy Apot
8 Months- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Home Care Coordinator
1 Year 8 Months- Coordinated care plans with healthcare providers to ensure resident needs were met.
- Assisted in training new staff on care protocols and documentation procedures.
- Facilitated communication between families and care teams to enhance resident support.
- Developed schedules for caregivers, optimizing coverage based on resident requirements.
- Analyzed feedback from residents and families to drive continuous improvement initiatives.
- Conducted regular follow-ups with patients to ensure satisfaction with provided services and address any concerns or needs.
- Maintained a high level of customer satisfaction by addressing concerns promptly and professionally.
- Advocated for clients'' rights throughout their interactions with healthcare professionals; ensuring they receive the appropriate levels of service according to their unique needs.
- Trained new staff members on company policies, procedures, and best practices for home care coordination.
- Evaluated caregiver performance through regular assessments, providing feedback for improvement when needed.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
- Scheduled surgeries, managed pre-certifications and verified insurance coverage.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
Education
High School Diploma
Skills
Organization skills
Time management
Telephone skills
Data entry
Verbal and written communication
Customer/Client relations
Customer and client relations
Appointment scheduling
Scheduling
Greeting and seating clients
Data inputting
Office administration
Mail handling
Document management
Service-oriented mindset
Document control
Front desk operations
Business operations
Languages
Spanish
Native or Bilingual
Timeline
Shake It up Healthy Apot
Own Business
12.2025 - CurrentRead More
Home Care Coordinator
Arbors Assisted Living
04.2024 - 12.2025Read More
Receptionist
Floridian Auto Insurance
Read More
Caregiver
Crossroads Home Health
Read More
Medical Technician
Arbors Assisted Living
Read More
Skyline High School
High School Diploma
Read More