Mayra Roldan
East Hartford
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Medical Assistant / Financial Counselor
Connecticut Children’s
Hartford
03.2020 - Current
- Over 9 years of Epic experience
- Provided financial counseling to clients on budgeting, credit management, and debt repayment strategies.
- Assisted patients without healthcare coverage to find resources, services and assistance needed.
- Working Excel, WordDoc
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Filed insurance claims forms in accordance with applicable regulations.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
Nursing Assistant / Secretary
Saint Francis Hospital
Hartford
06.2015 - Current
- Booking appointments
- Receiving and routing phone calls
- Frequent Charting
- Vital Signs, Helping with ADL`s
Pre Registration/ Insurance Specialist
Hartford HealthCare Medical Group
Hartford
05.2018 - 02.2020
- Booking appointments
- Receiving and routing phone calls
- Verifying Insurance
Shift Leader
Dunkin Donuts
East Hartford
04.2011 - 06.2015
- Trained new employees on policies and procedures
- Supervised staff
- Cash handling and reconciliation
- Problem resolution
Education
Patient Care Specialist -
Stone Academy
East Hartford, CT08.2015
Skills
- Critical thinking
- Typing 55 WPM
- Bilingual English/Spanish
- Advanced computer skills
- Leadership and team building skills
- Epic charting
- Insurance verification
- Financial counseling
- HIPAA compliance
- Customer service
- Team collaboration
- Problem resolution
- Data entry
- Attention to detail
- Time management
- Quick problem solver
- Documentation expert
Certification
- CNA Certification, 08/15
- CPR/First Aid, National Health Career Associates, 06/15
Timeline
Medical Assistant / Financial Counselor
Connecticut Children’s
03.2020 - Current
Pre Registration/ Insurance Specialist
Hartford HealthCare Medical Group
05.2018 - 02.2020
Nursing Assistant / Secretary
Saint Francis Hospital
06.2015 - Current
Shift Leader
Dunkin Donuts
04.2011 - 06.2015
Patient Care Specialist -
Stone Academy