Mayra Castillo
Rosharon,TX
Summary
Detail-oriented and bilingual individual with experience in patient registration, customer service, and daily financial reporting, ready to bring strong multitasking abilities and a calm demeanor to a new opportunity. Proven capability to work under pressure, manage administrative duties effectively and maintain professionalism with a positive attitude while interacting with clients. Eager to contribute skills in a dynamic environment and support team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Receptionist
Artesia General Hospital
03.2020 - 02.2025
- Responsible for registering patients for their appointments, verifying insurance and collecting payments due at the time of service.
- Trained new reception staff on procedures and software usage to improve team efficiency.
- Responsible for requesting records via fax and scheduling prospective patients. Utilized the scan/print/copy machine daily.
- Utilized excel interface to prepare the end of day reports along with handling daily bank deposits.
- Maintained electronic health record systems, ensuring accuracy in patient information management.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Confirmed appointments, communicated with clients, and updated client records.
EVS Technician
Artesia General Hospital
06.2019 - 03.2020
- Ensured all hazardous waste material was properly disposed of according to state and federal regulations.
- Responded promptly to requests from supervisors or other personnel regarding cleaning services needed in various areas.
- Disinfected all areas of the facility using approved chemicals according to safety protocols.
- Promoted a healthy environment for patients, visitors, and staff through diligent maintenance of high cleanliness standards.
Education
Phlebotomy Technician
Pima Medical Institute
Houston, TX11.2025
GED - undefined
Minnesota Department of Education
12.2010
Skills
- Bilingual in English and Spanish
- Physically able to multi-task with ease
- Able to work under pressure
- Detail oriented
- Typing speed: 35 wpm
Certification
CMAA 2024 NHA
CPR/BLS 2025 AHA
Timeline
Receptionist
Artesia General Hospital
03.2020 - 02.2025
EVS Technician
Artesia General Hospital
06.2019 - 03.2020
GED - undefined
Minnesota Department of Education
Phlebotomy Technician
Pima Medical Institute