Mayra Coton
Orange,CA
Summary
Result-driven New Accounts Representative recognized for high productivity and efficient task completion. Skilled in account management, customer service, and problem-solving. Excel in communication, adaptability, and teamwork, ensuring seamless operations and client satisfaction.
Overview
20
20
years of professional experience
Work History
New Accounts Representative
Poppy Bank
Costa Mesa, California
04.2025 - Current
- Processed new account applications for Consumer, Business, Trust, IRAs for customers at Poppy Bank.
- Assisted clients in understanding account features and benefits during onboarding.
- Trained new employees within 90 days of probation, including senior banker, operations officers, and branch managers.
- Compiled new accounts report to track account openings and fund distribution, assessing growth and fund allocation.
- Conducted monthly audits of new accounts to ensure compliance with branch certifications.
- Completed new accounts report to assess growth, including number of new accounts opened and fund distribution.
Guest Experience Team Member
Hollywood Park
Inglewood, California
11.2023 - Current
- Greet guests warmly, ensuring a welcoming atmosphere at SoFi Stadium.
- Assist guests with inquiries, providing accurate information and support.
- Assisted guests with tickets and guided them to seating areas, enhancing overall guest experience.
- Operated ticket machines, ensured functionality and resolved ticket error readings to maintain seamless customer access.
- Supported operations during 6 World Cup 2026 games at LA Stadium, contributing to a memorable event for attendees.
Senior Contact Center Representative
Wescom Credit Union
Anaheim, California
05.2024 - 10.2024
- Managed escalation calls to resolve member concerns and mitigate transaction risks, ensuring member satisfaction
- Assisted members with account, loan, and credit card inquiries via telephone, enhancing customer experience
- Provided technical support for mobile banking, bill payment, and Zelle inquiries, improving member engagement
- Maintained advanced knowledge of products and services to accurately answer questions
Schedule Assistant
APN Tech
Anaheim, California
06.2023 - 03.2024
- Scheduled appointments for customers to list businesses in Prime Listings, increasing visibility and reach.
- Achieved daily quotas, ensuring timely completion of all calendars for the sales team.
- Facilitated customer understanding of products and services, enhancing informed decision-making.
Contact Center Manager
USC Credit Union
Los Angeles, California
09.2006 - 05.2023
- Managed daily operations of contact center teams for member service experience.
- Developed and implemented procedures for the operations of the Contact Center
- Developed member service standards and training materials, enhancing team knowledge and service quality
- Facilitated transition to new call system, improving communication efficiency across contact center operations
- Implemented employee recognition program, fostering motivation and engagement through certificates, gift cards, and photos
Education
Western CUNA Management School
La Verne, CASome College (No Degree) -
Los Angeles City College
Los Angeles, CASkills
- New account processing
- Compliance auditing
- Customer onboarding
- Data analysis
- Account management
- Technical support
Timeline
New Accounts Representative
Poppy Bank
04.2025 - Current
Senior Contact Center Representative
Wescom Credit Union
05.2024 - 10.2024
Guest Experience Team Member
Hollywood Park
11.2023 - Current
Schedule Assistant
APN Tech
06.2023 - 03.2024
Contact Center Manager
USC Credit Union
09.2006 - 05.2023
Western CUNA Management School
Some College (No Degree) -
Los Angeles City College