Adrian Hildebrandt
McGregor,TX
Summary
New Accounts Rep and Teller with 6 years of experience in banking, excited to transition to reputable company to seek new skills and knowledge in other positions. Skilled at marketing bank products, handling account maintenance and evaluating new customer information. Hardworking with exceptional time management abilities. Passionate job seeker with strong organizational skills eager to secure entry-level mortgage processing position. Ready to help the team achieve company goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
New Accounts Representative
TFNB
04.2022 - Current
- Educated customers about online banking tools, promoting ease of use.
- Enhanced customer satisfaction by efficiently opening new accounts and addressing client inquiries.
- Managed a high volume of daily transactions accurately, ensuring deadlines were met without sacrificing attention to detail or quality of work.
- Resolved customer issues promptly and professionally, fostering long-lasting relationships with clients.
- Coordinated with other departments to resolve complex customer issues quickly and effectively, improving overall client satisfaction ratings.
- Conducted regular follow-ups with clients after account openings to ensure continued satisfaction and address any questions or concerns they may have had.
- Maintained accurate records of all new account transactions, ensuring compliance with bank policies and regulations.
Bank Teller
GENCO
08.2018 - 04.2019
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Exceeded personal sales goals consistently by proactively engaging with customers and identifying their financial needs.
- Placed orders for customer checks and verified starting numbers.
- Sold and cross-sold bank products to new and existing customers.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Assisted customers with banking needs and inquiries.
Bank Teller
TFNB
04.2019 - Current
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Counted and packaged currency and coins.
- Educated customers on use of banking website and mobile apps.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Audited fellow teller currency to contribute to dual-control procedures.
- Increased efficiency within the teller line by sharing best practices among colleagues, leading to shorter wait times for customers.
- Processed loan payments accurately, contributing to the overall efficiency of branch operations.
- Served as primary point of contact for customers, providing assistance with account maintenance and transactions.
- Assisted with training of new tellers on policies and procedures.
Education
Bachelor of Health Science - Drug & Alcohol Addiction/Recovery Counseling
Texas Tech University Health Sciences Center
Lubbock, TXHigh School Diploma -
Mcgregor High School
Mcgregor, TX06.2014
Skills
- Professionalism and Courtesy
- Money Handling
- Deposit and withdrawal management
- Customer relationship development
- Transaction Processing
- Banking Software Familiarity
- Listening and Comprehension
- Data Entry Efficiency
- Regulatory Compliance
- File Maintenance
- Financial knowledge
- Account updating
Certification
- CNP - Certified Notary Public
Timeline
New Accounts Representative
TFNB
04.2022 - Current
Bank Teller
TFNB
04.2019 - Current
Bank Teller
GENCO
08.2018 - 04.2019
Bachelor of Health Science - Drug & Alcohol Addiction/Recovery Counseling
Texas Tech University Health Sciences Center
High School Diploma -
Mcgregor High School