Mayra Garcia
Fort Worth,TX
Summary
Dynamic patient outreach representative with expertise in appointment scheduling and customer relations. Skilled in bilingual communication and problem resolution, dedicated to enhancing patient engagement and streamlining call routing for optimal service quality.
Overview
1
1
Language
6
6
years of professional experience
Work History
Patient outreach rep
Envision Imaging
Fort Worth, Texas
08.2025 - Current
- Coordinated appointment scheduling for patients and healthcare providers, ensuring efficient access to services.
- Managed high volume of incoming calls, including bilingual support, to facilitate effective communication.
- Implement call routing strategies to minimize wait times and provide quality customer experience.
- Addressed customer inquiries and resolved concerns regarding services, enhancing client satisfaction.
- Provided information about imaging procedures and insurance options to clients.
Telemarketer Specialist II
CEC Entertainment
Irving, Texas
09.2023 - 02.2025
- Handled high volumes of inbound calls while providing excellent customer service.
- Resolved customer complaints promptly and professionally, ensuring accurate documentation in CRM system for future reference.
- Collaborated with team members to create sales scripts and communication strategies that improved customer engagement.
- Documented customer feedback to identify service improvement opportunities and inform marketing initiatives.
- Assisted in training new staff on call techniques and company policies for consistency.
- Participated in team meetings to discuss sales goals, challenges, and best practices regularly.
- Maintained up-to-date knowledge of promotions and events at entertainment venues.
Lash Artist
VIP studio
Frisco, Texas
02.2023 - 07.2024
- Applied various lash extensions using safe and effective techniques.
- Consulted with clients to identify and customize lash styles based on individual preferences.
- Delivered consistently high-quality service, enhancing client satisfaction and loyalty.
- Maintained up-to-date knowledge of new products and services to provide informed recommendations.
- Scheduled appointments using online booking software systems.
- Assisted receptionist by answering phones, scheduling appointments and collecting payments.
Lash Artist
Belez
Arlington, Tx
11.2020 - 08.2022
- Consulted with clients to personalize lash styles and enhance satisfaction.
- Provided thorough consultations to clients on lash services and products.
- Applied various lash extensions using safe and effective techniques.
- Performed eyelash extensions, refills, and removals in accordance with industry standards.
- Created innovative lash styles and techniques to enhance client satisfaction.
- Maintained organized workspace to uphold hygiene standards and client safety.
- Ensured workstations were consistently clean and sanitized, including scissors and combs.
- Updated customer records and documented beauty services to ensure accurate client history.
Education
Cosmetology License - Cosmetology
Remington College
Fort Worth, TX03-2009
Some College (No Degree) -
TCC
Fort Worth, TXSkills
- Appointment scheduling
- Appointment management
- Patient engagement techniques
- Call routing strategies
- CRM documentation skills
- Customer relations expertise
- Problem resolution
- Service quality assessment
- Time optimization
- Teamwork and collaboration
- Bilingual proficiency
Languages
Spanish
Professional
Timeline
Patient outreach rep
Envision Imaging
08.2025 - Current
Telemarketer Specialist II
CEC Entertainment
09.2023 - 02.2025
Lash Artist
VIP studio
02.2023 - 07.2024
Lash Artist
Belez
11.2020 - 08.2022
Cosmetology License - Cosmetology
Remington College
Some College (No Degree) -
TCC