Mayra Gonzalez
Summary
Dynamic professional with extensive experience in customer relations and security management, notably at Barri Money Services. Proven ability in upselling and problem-solving, enhancing customer satisfaction and loyalty. Skilled in emergency response and staff supervision, consistently achieving objectives in high-pressure environments while maintaining operational integrity.
Overview
10
10
years of professional experience
Work History
Sales Associate
Barri Money Services
11.2024 - Current
- Provided positive first impressions to welcome existing, new, and potential customers.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Correctional Sergeant
MTC East Texas Treatment Facility
07.2023 - 11.2023
- Completed daily work report sheets and delegated tasks to employees.
- Handled inmate counts and searches for missing inmates.
- Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
- Resolved issues and disputes between inmates professionally and respectfully.
Collections Agent
Ace Bail Bond
08.2021 - 01.2022
- Managed past due collection calls, skip tracing, outside collections agency coordination and litigation activities.
- Processed payments and applied to customer balances.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Negotiated to collect balance in full.
Correctional Officer
Nacogdoches County Jail
09.2015 - 07.2021
- Completed intake paperwork, fingerprints, and searches.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Booked new inmates into facility and processed inmates for release.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Education
Associate of Science - Registered Nurse
Angelina College
Lufkin, TX01.2013
GED -
Woman's Job Corps (SFA)
Nacogdoches, TX11-2012
Skills
- Business development
- Problem-solving
- Repayment negotiations
- Repayment plan structuring
- Debt management
- Collections process improvement
- Delinquent account management
- Security procedures
- Surveillance monitoring
- Inmate transport
- Inmate movement control
- Records maintenance
- Staff supervision
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Sales Associate
Barri Money Services
11.2024 - Current
Correctional Sergeant
MTC East Texas Treatment Facility
07.2023 - 11.2023
Collections Agent
Ace Bail Bond
08.2021 - 01.2022
Correctional Officer
Nacogdoches County Jail
09.2015 - 07.2021
Associate of Science - Registered Nurse
Angelina College
GED -
Woman's Job Corps (SFA)
Similar Profiles
Marcos Enrique Ortega VelazquezMarcos Enrique Ortega Velazquez
Sales Associate at BARRI MONEY SERVICESSales Associate at BARRI MONEY SERVICES
Eunice OlivaresEunice Olivares
Compliance Analyst at Barri Money ServicesCompliance Analyst at Barri Money Services
Juan MontoyaJuan Montoya
Cash Sales & Customer Service at Barri Financial ServicesCash Sales & Customer Service at Barri Financial Services