Mayra Guzman
Crestline,CA
Summary
Accomplished Server Shift Leader at Cedar Glen Malt Shop, adept in personnel training and customer relationship management. Excelled in fostering teamwork, enhancing service operations, and achieving high customer satisfaction. Demonstrated exceptional organization and complaint handling, significantly improving service efficiency and team performance.
Overview
7
7
years of professional experience
Work History
Server Shift Leader
Cedar Glen Malt Shop
03.2019 - Current
- Cultivated warm relationships with regular customers.
- Promoted a positive work environment, fostering teamwork through regular communication and recognition of outstanding performances.
- Oversaw daily operations of service team, delegated tasks, and trained new staff.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
Prep Cook
Angie’s
08.2018 - 10.2018
- Demonstrated strong multitasking abilities, managing multiple food stations simultaneously without compromising quality or speed.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Maintained clean, hygienic kitchen workspace by sweeping, mopping, and taking out trash.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Cashier
Valero
08.2017 - 07.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
High School Diploma -
Rim Of The World Senior High School
Lake Arrowhead, CA06.2017
Skills
- Organization
- Complaint Handling
- Shift planning
- Personnel Training
- Customer Relationship Management
Languages
Spanish
Native or Bilingual
Timeline
Server Shift Leader
Cedar Glen Malt Shop
03.2019 - Current
Prep Cook
Angie’s
08.2018 - 10.2018
Cashier
Valero
08.2017 - 07.2018
High School Diploma -
Rim Of The World Senior High School
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