Mayra Hernandez
Chicago,IL
Summary
Knowledgeable and dedicated customer service professional with extensive experience and background in graphic design. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
8
8
years of professional experience
Work History
Graphics Operator/Customer Service Representative
Cushing & Co.
10.2019 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Met with customers to present mockups and collect information for adjustments.
- Provided primary customer support to internal and external customers.
- Employed design fundamentals when selecting typography, composition, layout and color in design work.
- Created digital image files for use in digital and traditional printing methods.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Completed data entry tasks with accuracy and efficiency.
- Compiled data and reviewed information for accuracy prior to input.
- Maintained ongoing communication with relevant departments to confirm accurate data delivery.
- Managed workflow scheduling, data entry and accuracy verification for large projects.
- Supported multiple departments with special projects.
- Matched purchase orders with invoices and recorded necessary information.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
Junior Graphic Designer
WeWork
06.2018 - 10.2019
- Converted project specifications into drawings and other materials that would be used to move projects along.
- Worked with design systems to develop and present prototypes for focus group evaluation.
- Created designs and collaborated with design team to complete projects.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Graphic Designer
UIC School Of Public Health
03.2017 - 05.2018
- Designed website layouts, templates and unique branded looks.
- Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
- Applied creative expertise to present marketing concepts.
- Managed design conceptualization, milestones and customer feedback.
Graphic Designer/ Office Administrator
UIC Wellness Center
08.2016 - 05.2018
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Developed creative design for print materials, display and marketing.
- Designed creative digital displays for online advertising.
- Edited documents to improve accuracy of language, flow and readability.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
Education
Bachelor of Design - Graphic Design
University of Illinois At Chicago
Chicago, IL03.2018
Associates Degree - General Studies
Harold Washington College
Chicago, IL05.2014
Scholarship - General Studies
Chicago Police & Firefighter Training Academy
Chicago, IL06.2011
Skills
- Bilingual
- Layout Design
- Creative Thinking
- Data Entry and Maintenance
- Idea Visualization and Brainstorming
- Understanding Customer Needs
- Problem Solving
- Attention to Detail
- Adaptability and Flexibility
- Adobe Systems Software
- Microsoft Office
Timeline
Graphics Operator/Customer Service Representative
Cushing & Co.
10.2019 - Current
Junior Graphic Designer
WeWork
06.2018 - 10.2019
Graphic Designer
UIC School Of Public Health
03.2017 - 05.2018
Graphic Designer/ Office Administrator
UIC Wellness Center
08.2016 - 05.2018
Bachelor of Design - Graphic Design
University of Illinois At Chicago
Associates Degree - General Studies
Harold Washington College
Scholarship - General Studies
Chicago Police & Firefighter Training Academy
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