Mayra Hernandez

• Inbound English and Spanish calls to maintain accurate communication and resolve customer issues.

• Handle payments, resolve web issues, escrow questions, support insurance needs, manage special loan products, and VIP calls.

Maintained daily call handling performance averaging 85+ calls per day.

• Provided a full service augment for internal services and marketing initiatives.
• Completed daily cold calling and outreach to build sales.
• Made average of 75 outbound and inbound calls per day.
• Answered questions about company offerings with knowledgeable responses about products and services.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
• Cultivated customer loyalty, promoted repeat business and improved sales.
• Responded to customer requests for products, services and company information.
• Offered advice and assistance to customers, paying attention to special needs or wants.
• Recommended products to customers, thoroughly explaining details.
• Provided information regarding charge accounts and loyalty programs.