Summary
Overview
Work History
Education
Skills
Timeline
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Mayra Jaramillo

Kenosha,WI

Summary

Dynamic and results-driven professional with experience at KUSD and Umos Inc. Proven ability in problem resolution and customer satisfaction measurement. Skilled in clerical support and paperwork processing, consistently enhancing service quality and team collaboration. Recognized for maintaining high standards in fast-paced environments while delivering compassionate client support.

Overview

15
15
years of professional experience

Work History

Cafeteria Worker

KUSD
09.2024 - Current
  • Cleaned and sanitized surfaces, tools, and equipment.
  • Restocked condiments, beverages, and utensils per expected use levels.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Enhanced food quality by maintaining high standards of cleanliness and sanitation in food preparation areas.
  • Contributed to a positive work environment by collaborating with team members and assisting in various roles as needed.
  • Maximized food safety by consistently following proper food handling procedures and storage guidelines.
  • Served as a reliable team member during flexible scheduling demands, consistently arriving on time for all assigned shifts ready to contribute positively to the day''s work activities.

Bilingual Intake Specialist

Umos Inc. United Migrant Opportunity Services
08.2020 - 09.2024
  • Answered phone calls and provided new clients with required paperwork to initiate service.
  • Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
  • Utilized critical thinking skills to analyze complex client situations and make informed recommendations for appropriate services and support.
  • Explained eligibility requirements, application details, payment methods, and applicants' legal rights during intake assessment.

Waitress/Hostess Manager

Castlewood Restaurant
02.2017 - 03.2020
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Education

High School Diploma -

Mary D. Bradford High School
Kenosha, WI
06-2004

Skills

  • Problem resolution
  • Professional telephone demeanor
  • Clerical support
  • Paperwork processing
  • Customer satisfaction measurement

Timeline

Cafeteria Worker

KUSD
09.2024 - Current

Bilingual Intake Specialist

Umos Inc. United Migrant Opportunity Services
08.2020 - 09.2024

Waitress/Hostess Manager

Castlewood Restaurant
02.2017 - 03.2020

High School Diploma -

Mary D. Bradford High School

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Mayra Jaramillo