Jasmin Lara
Vallejo,California
Summary
Dedicated customer service professional with expertise in service delivery and proven ability to manage multiple tasks efficiently. Committed to cultivating and sustaining professional relationships to drive business results and increase profitability. Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
City Rent-a-car
San Francisco, CA
03.2018 - 10.2022
- Scheduled appointments and managed client records efficiently.
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies, and services.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Customer Service Representative
Gray Line Sightseeing
San Francisco, CA
07.2016 - 04.2019
- Listened to customer requests and specifications and made suggestions to appropriately fulfill needs
- Maintained accurate records of reservations, guest details, and special requests in computer system.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Trained new personnel regarding company operations, policies and services.
Education
Associates Degree - Communications
Solano Community College
Fairfield, CA07.2026
Skills
- Scheduling
- Account updating
- Complaint resolution
- Report transcription
- Appointment scheduling
- Report preparation
- Client relations
- Cultural awareness
Timeline
Customer Service Representative
City Rent-a-car
03.2018 - 10.2022
Customer Service Representative
Gray Line Sightseeing
07.2016 - 04.2019
Associates Degree - Communications
Solano Community College
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