Mayra Lopez
The Colony,TX
Summary
Dynamic Medical Assistant with extensive experience at Family Care Medical Center, skilled in phlebotomy and patient scheduling. Proven ability to enhance patient experiences through exceptional customer service and adherence to HIPAA compliance. Bilingual communicator dedicated to maintaining accurate medical records and supporting clinical procedures for optimal patient care.
Overview
11
11
years of professional experience
Work History
Medical Assistant
Family Care Medical Center
Carrollton, TX
06.2020 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Assisted physicians with translation, minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
Medical Assistant
MI CLINICA FAMILIAR
Carrollton, TX
02.2015 - 03.2020
- Obtained client medical history, medication information, symptoms, and allergies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Enhanced patient experience by managing front desk operations and providing exceptional customer service.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Maintained current and accurate medical records for patients.
Education
No Degree - CNA
Legacy Career Institute
Carrollton, TX11-2019
Medical Assistant
PCI Health Training Center
Richardson, TX06-2014
High School Diploma -
RL Turner High School
Carrollton, TX06-2013
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Clinical documentation
- Data entry
- Phlebotomy
- Procedure assistance
- CPR
- Immunization administration
- Specimens collection and processing
- Medical procedures
- Laboratory specimen collection
- Appointment setting
- Sterilization techniques
- Bilingual
Languages
English
Spanish
Timeline
Medical Assistant
Family Care Medical Center
06.2020 - Current
Medical Assistant
MI CLINICA FAMILIAR
02.2015 - 03.2020
No Degree - CNA
Legacy Career Institute
Medical Assistant
PCI Health Training Center
High School Diploma -
RL Turner High School