Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mayra Maldonado

Monrovia,CA

Summary

Dynamic property management professional with extensive experience at Greystar Management, excelling in resident relations and payment processing. Proven track record in enhancing tenant satisfaction and reducing vacancy rates through strategic marketing and community engagement. Proficient in Yardi software, leveraging strong communication skills to foster community connections and drive lease renewals.

Overview

3
3
years of professional experience

Work History

Assistant Community Manager

Greystar Management
05.2024 - Current
  • Inspected units before and after tenant moves to write effective leases and determine charges or readiness for new tenants.
  • Addressed and resolved tenant complaints and inquiries, maintaining high satisfaction.
  • Collaborated with maintenance team to ensure timely completion of service requests, contributing to overall resident satisfaction.
  • Worked with maintenance staff to complete timely repairs and enhancements.
  • Upheld high standards of customer service for current and prospective tenants, addressing concerns promptly with effective problem-solving skills.
  • Received and processed resident payments, and updated system accounts with latest information.
  • Supported property manager by preparing monthly reports that tracked occupancy, rent collection, and budget performance.
  • Processed applications efficiently by verifying income documentation, credit history checks, criminal background screens, ensuring compliance with fair housing regulations at all times.
  • Collected rental payments from residents and kept meticulous records of delinquent accounts.
  • Managed vendor relationships, negotiating contracts for services such as landscaping, pest control, and waste removal to maximize property appeal while staying within budget constraints.
  • Streamlined rent collection processes, resulting in improved on-time payments and reduced delinquencies.

Community Manager

Greystar Management
04.2024 - 05.2025
  • Continuously assessed community goals and objectives, making data-driven decisions to align strategies with overall organizational priorities.
  • Trained new staff members on effective use of digital tools for managing communications within the online community environment efficiently.
  • Conducted regular inspections to identify needed improvements and maintain highest standards.
  • Organized regular community events, fostering a sense of belonging among members and promoting networking opportunities.
  • Streamlined operations by communicating efficiently with clients, keeping meticulous records, budget management, and internal collaboration.
  • Produced reports about community activities to keep owners, directors and property managers informed.
  • Maintained knowledge on lease and renewal rates to advocate for appropriate changes.
  • Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.

Assistant Community Manager

Greystar Property Management
08.2022 - 04.2023
  • Inspected buildings, vacant units, and common areas regularly to identify repairs needing immediate attention.
  • Enhanced tenant satisfaction by addressing concerns promptly and maintaining open lines of communication.
  • Assisted in reducing vacancy rates through effective marketing strategies and community outreach efforts.
  • Aided in the development of leasing strategies for optimal tenant retention and minimized turnover rates.
  • Assisted in the creation and implementation of resident retention programs, resulting in increased lease renewals and decreased turnover rates.
  • Performed market research on competitors'' pricing, features, and amenities to maintain a competitive edge within the local rental market.
  • Coordinated with property management team on capital improvement projects aimed at increasing asset value through strategic updates or renovations across the community spaces or individual units.

Education

Bachelor of Arts - Criminal Justice

Southern New Hampshire University
Hooksett, NH
06-2023

High School Diploma -

Eagle Rock High School
Los Angeles
06-2009

Skills

  • Property management
  • Payment processing
  • Records and database administration
  • Website management
  • Yardi software proficiency
  • Resident relations
  • CRM software
  • Onesite

Timeline

Assistant Community Manager

Greystar Management
05.2024 - Current

Community Manager

Greystar Management
04.2024 - 05.2025

Assistant Community Manager

Greystar Property Management
08.2022 - 04.2023

Bachelor of Arts - Criminal Justice

Southern New Hampshire University

High School Diploma -

Eagle Rock High School

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