MAYRA M ARREOLA
Rio Rancho,NM
Summary
Customer service professional with proven background in resolving customer concerns efficiently and effectively. Known for fostering collaborative team efforts and achieving consistent results. Reliable and adaptable, with excellent communication and conflict resolution skills.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bilingual BH Unimate Customer Advocate I
Blue Cross and Blue Shield of New Mexico
01.2013 - Current
- Under supervision, this position is responsible for working on the phone all day in a call center to assist members and physicians by responding to telephone and written inquiries in a prompt, accurate and objective manner. Duties include conducting research. Spending approximately 90% of the scheduled time on the phone according to business need
Sub Care Provider
Active Solutions
01.2011 - 01.2013
- Respite providers assume temporary responsibility for the delivery of daily activities that promote each person's health and safety. Respite care can be provided in the individual's home or the Respite provider's home. Community Access services focus on assisting the individual in making progress toward his/her defined outcomes
Bilingual Sales Representative
Stream Global Services
01.2010 - 01.2011
- Inbound Sales, Performed as an AT&T mobility agent working over 50 marketing campaigns doing inbound sales, contract renewals, exchanges up sell/cross-sell, loyalty and retention utilizing my computer skills and customer service.
Supervisor/Teller
Checkmate
01.2009 - 01.2010
- - Balance currency, coin, and checks in cash drawers at ends of shifts, and calculate daily transactions using computers, calculators, or adding machines, Perform clerical tasks such as typing, filing, and microfilm photography. Order a supply of cash to meet daily needs. Sort and file deposit slips and checks, Process and maintain records of customer loans, Prepare work schedules for staff, Cashed checks, Western Union, Loans
Resident Advocate
Safe House
01.2008 - 01.2009
- Provide direct services to victims of domestic abuse and their children including crisis intervention, safety planning, counseling, advocacy, parenting support, information, and referral.
Education
Medical Billing & Coding -
Brookline College
07.2008
High School Diploma - undefined
Aztec Home Schooling
01.2007
Skills
- Microsoft Office (proficient)
- Microsoft Word (proficient)
- Internet Explorer (proficient)
- Microsoft Outlook (intermediate)
- Microsoft Powerpoint (intermediate)
- Microsoft Excel (intermediate)
Certification
- REQUISITES SKILLS TO EFFECTIVELY FUNCTIONING AS AN INTERPRETER 2025
- ASSISTING WITH MEDICATION DELIVERY 2025
- UNIVERSAL FIRST AID 2025
- CPR & AED CERTIFICATION 2025
- POSITIVE BEHAVIOR SUPPORT STRATEGIES 2025
LANGUAGE
Proficient in reading, writing, and speaking both English and Spanish.
Timeline
Bilingual BH Unimate Customer Advocate I
Blue Cross and Blue Shield of New Mexico
01.2013 - Current
Sub Care Provider
Active Solutions
01.2011 - 01.2013
Bilingual Sales Representative
Stream Global Services
01.2010 - 01.2011
Supervisor/Teller
Checkmate
01.2009 - 01.2010
Resident Advocate
Safe House
01.2008 - 01.2009
High School Diploma - undefined
Aztec Home Schooling
Medical Billing & Coding -
Brookline College
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