Mayra Martinez
Miami
Overview
25
25
years of professional experience
1998
1998
years of post-secondary education
Work History
Medical Receptionist
First code
Miami
02.2018 - 03.2020
- Greeted patients warmly upon arrival and managed front desk operations.
- Scheduled appointments efficiently using electronic health record systems.
- Verified patient information and insurance details for accuracy.
- Answered incoming calls, responding to inquiries from patients and other medical offices.
- Checked patients in and out for appointments and collected co-payments.
- Called patients to confirm scheduled appointments and obtain additional details.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Greeted and checked in patients, updating patient information in computer system.
- Verified insurance coverage for appointments and collected co-payments as required.
- Prepared charts for new patients, ensuring all necessary forms were completed correctly.
- Transmitted medical records and other correspondence by mail, e-mail, or fax.
Service advisor
Rx7 shop
Miami
05.1995 - 06.2000
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided recommendations.
- Maintained cleanliness and organization of checkout areas and merchandise displays.
- Managed inventory levels and restocked items as needed during shifts.
- Handled cash, credit, and debit payments accurately during high-volume periods.
- Collected payments and provided accurate change.
- Accepted cash and credit card payments, issued receipts and provided change.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Resolved customer complaints promptly while maintaining a positive shopping experience.
- Issued receipts, refunds, credits or change due to customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Processed sales transactions to prevent long customer wait times.
- Kept records of purchases; maintained orderly appearance of checkout area; restocked supplies as needed.
- Assisted customers in identifying vehicle service needs and recommended appropriate solutions.
- Scheduled and managed appointments for vehicle inspections and maintenance services.
- Communicated service options and pricing details to enhance customer understanding.
- Provided exceptional customer service by addressing inquiries and resolving complaints promptly.
- Provided accurate estimates of repair costs, labor times and parts prices to customers.
- Assisted with scheduling appointments for service work to be performed on vehicles.
Education
Hialeah High
Hialeah , FLSkills
- Point-of-sale operation
- Cash handling
- Inventory management
- Customer checkout
- Effective communication
- Payment processing
- Customer service
- Patience and empathy
Languages
English
Native/ Bilingual
Timeline
Medical Receptionist
First code
02.2018 - 03.2020
Service advisor
Rx7 shop
05.1995 - 06.2000
Hialeah High