Mayra Mendoza
Long Beach,CA
Summary
Dynamic customer service professional with extensive experience at PCC Logistics and J & S Windows. Proven ability to enhance customer satisfaction through effective communication and problem resolution. Skilled in order processing and data entry, fostering strong client relationships that drive repeat business. Committed to delivering exceptional support and operational efficiency.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
11
11
years of professional experience
Work History
CSR
PCC Logistics
Carson, CA
11.2021 - Current
- Assisted customers with inquiries, providing accurate information and support.
- Handled customer complaints effectively, ensuring timely resolutions to enhance satisfaction.
- Maintained up-to-date knowledge of products and services to offer informed recommendations.
- Collaborated with team members to streamline communication and improve service delivery.
- Developed strong relationships with clients by understanding their needs and preferences, fostering long-term loyalty.
- Delivered prompt service to prioritize customer needs.
- Cross-trained and provided backup support for organizational leadership.
- Trained new personnel regarding company operations, policies and services.
Clerk
PCC Logistics
Carson, CA
11.2020 - 11.2021
- Processed incoming shipments and ensured accurate documentation of inventory levels.
- Assisted in maintaining compliance with safety standards and protocols within the facility.
- Collaborated with team members to streamline packing operations, enhancing workflow efficiency.
CSR, Sales
J & S Windows
Huntington Park, CA
03.2015 - 01.2020
- Processed sales transactions efficiently, ensuring accurate order fulfillment and payment handling.
- Developed knowledge of window products, contributing to informed recommendations for clients.
- Built strong relationships with clients, leading to repeat business and referrals.
- Managed a high volume of inbound calls while maintaining a professional demeanor under pressure.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
Education
Associate of Science - Liberal Arts
Los Angeles Harbor College
Wilmington, CA06.2012
High School Diploma - Business
Banning High School
Wilmington, CA06.2010
Skills
- Customer service
- Microsoft outlook
- Data entry
- Microsoft Excel
- Order processing
- Spreadsheets
Timeline
CSR
PCC Logistics
11.2021 - Current
Clerk
PCC Logistics
11.2020 - 11.2021
CSR, Sales
J & S Windows
03.2015 - 01.2020
Associate of Science - Liberal Arts
Los Angeles Harbor College
High School Diploma - Business
Banning High School