Mayra Moreno
Laredo,TX
Summary
Dedicated customer service representative with a proven ability to resolve issues swiftly. Strong skills in active listening, critical thinking, and data entry contribute to exceptional customer satisfaction.
Overview
2
2
Languages
3
3
years of professional experience
Work History
Customer Service Representative
Concentrix
07.2025 - 05.2026
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Assisted customers with product selection, demonstrating product features and benefits effectively.
- Utilized CRM software to document interactions and track customer satisfaction levels.
- Collaborated with team members to enhance service delivery and improve customer experiences.
Crew Member
McDonald's Restaurant
07.2024 - 07.2025
- Provided exceptional customer service by accurately taking orders and addressing customer inquiries.
- Maintained cleanliness and organization of dining area to enhance overall guest experience.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Operated cash register to ring up final bill and process various forms of payment.
Teaching Assistant
United Independent School District
10.2024 - 02.2025
- Supported classroom instruction by preparing educational materials and resources.
- Assisted in the development of lesson plans that meet diverse student needs.
- Facilitated small group activities to enhance student comprehension and engagement.
- Monitored student progress, providing feedback and support to improve academic performance.
- Organized and maintained classroom supplies, ensuring an efficient learning environment.
Substitute Teacher
Head Start Program
08.2024 - 02.2025
- Delivered engaging educational activities tailored to diverse learning styles.
- Fostered positive classroom environments conducive to student growth and participation.
- Implemented lesson plans effectively, ensuring curriculum alignment with educational standards.
- Supported classroom management strategies that promoted respectful interactions among students.
- Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
- Supervised lunchroom and recess activities.
Daycare Teacher
Reyecitos Day Cere
02.2023 - 03.2024
- Implemented daily activities that fostered creativity and encouraged active participation among students.
- Collaborated with parents to discuss child development milestones and address any concerns regarding progress.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Developed strong relationships with parents through regular communication about their child''s progress and needs.
- Assisted in the design of an updated curriculum to better align with early childhood education standards.
Skills
Customer service
Active listening
Critical thinking
Data entry
Problem resolution
Timeline
Customer Service Representative
Concentrix
07.2025 - 05.2026
Teaching Assistant
United Independent School District
10.2024 - 02.2025
Substitute Teacher
Head Start Program
08.2024 - 02.2025
Crew Member
McDonald's Restaurant
07.2024 - 07.2025
Daycare Teacher
Reyecitos Day Cere
02.2023 - 03.2024