Mayra Nieves
West Valley City,Utah
Summary
Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
Work History
Medical Records Clerk
Granger Medical Clinic
04.2020 - Current
- Maintained patient confidence by keeping patient records information confidential.
- Obtained necessary signatures on information release forms to obtain medical and treatment records from other service providers.
- Scanned medical records in digital format for easy retrieval and accessibility.
- Assisted in preparation of medical records to release to other medical facilities requesting for patient history and information.
- Supported medical staff by providing organized and accurate medical records.
- Input data into computer programs and filing systems.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Imported Images from EXA/ Pacs to a disc to provide to requesting facilities or requestor.
Patient Service Representative
Granger Medical Clinic
09.2016 - 01.2020
- Provided exceptional customer service to patients, answering questions and addressing concerns.
- Managed patient registration process, confirming data accuracy and completeness.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Used eClincal Works to schedule appointments.
- Handled customer service inquiries in person, via telephone and through email.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
Key Holder Leader
Bath & Body Works
11.2013 - 05.2016
- Improved customer service by projecting friendly and knowledgeable attitude.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
Customer Service
FANZZ
11.2013 - 08.2015
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
- Trained new personnel regarding company operations, policies and services.
- Gained customer trust by providing knowledgeable and accurate information in both English and Spanish.
Education
High School Diploma -
Hunter High School
Bachelor of Science - Undecided
University of Utah
05.2026
Associate of Science - General Studies
Salt Lake Community College
12.2020
Skills
- Medical Terminology Understanding
- Medical Office Administration
- EMR / EHR
- Data Entry
- HIPAA Compliance
- Document Scanning
- Medical Records and Documentation
References
Nung "Tina" HA, (385) 299-1819 Rachel Lund, (801) 694-3051
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Medical Records Clerk
Granger Medical Clinic
04.2020 - Current
Patient Service Representative
Granger Medical Clinic
09.2016 - 01.2020
Key Holder Leader
Bath & Body Works
11.2013 - 05.2016
Customer Service
FANZZ
11.2013 - 08.2015
High School Diploma -
Hunter High School
Bachelor of Science - Undecided
University of Utah
Associate of Science - General Studies
Salt Lake Community College