Mayra Nobles
Dowing Park ,FL
Summary
Motivate, Inspire, and Encourage all students to strive for their best selves. Create a safe environment where every student feels accepted, valued, and seen as a unique individual. Results-driven professional provides customers with tailored solutions to meet their needs. Successfully establishes relationships with customers and delivers quality service. An agile individual with excellent communication and customer service skills.
Overview
11
11
years of professional experience
Work History
Enrollment Counselor
Wiley Educational Services
06.2022 - Current
- Manage full life-cycle recruitment
- Coordinate and attend to new candidates' questions through the application process
- Increased offer acceptance rate by 29% from Fall 2022 to Fall 2023
- Member of department leadership team created to implement key recruitment strategies throughout the admissions cycle
- Served as liaison between admissions counselors and enrollment leadership.
- Enhanced student enrollment by conducting thorough and personalized counseling sessions.
Manager
Driven by Nature Services
Tampa, FL
11.2018 - Current
- Sales for a water filtration small business
- Successfully spearheaded and facilitated a new communication and orientation for the sales team
- Served incoming service calls and followed up with attention and attrition of returning customers.
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
Agent
Southerland Global Services
Remote
09.2020 - 09.2021
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
- Expanded customer base through effective networking, cold calling, and relationship-building strategies.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Spearheaded team training initiatives, equipping agents with essential skills to excel in their roles.
Academic Advisor
Saint Leo University
Tampa, FL
12.2012 - 11.2018
- Enhanced student success by developing and implementing comprehensive academic plans.
- Promoted a positive learning environment with effective communication and collaborative problem-solving strategies.
- Assisted students in identifying career goals and aligning them with appropriate academic programs.
- Provided ongoing support for students experiencing academic difficulties, resulting in improved performance.
Education
Master of Science - Business
Saint Leo University
San Antonio, FL05.2016
Bachelor of Science - Biochemistry
Penn State University
University Park, PA01.2001
Skills
- Microsoft Office Suite
- Behavioral Health
- Research
- Compassion
- Strong problem-solving
- Interpersonal Communication
- Collaboration
- Active Listening
- SRM
- Bilingual Spanish/English
- Problem-solving abilities
- Conflict resolution
- Sales techniques
Languages
Spanish
Full Professional
Timeline
Enrollment Counselor
Wiley Educational Services
06.2022 - Current
Agent
Southerland Global Services
09.2020 - 09.2021
Manager
Driven by Nature Services
11.2018 - Current
Academic Advisor
Saint Leo University
12.2012 - 11.2018
Master of Science - Business
Saint Leo University
Bachelor of Science - Biochemistry
Penn State University