Mayra Olivares
Chicago,IL
Summary
Multicultural social work professional experienced in working with a diverse, multi-cultural service population. Professional experience includes individual psychotherapy, home visiting, case management, group facilitation, and experience leading and training teams in service areas of birth to three parenting, developmental and parental support groups, parental support and guidance, and medical case management and support of individuals presenting with a positive HIV diagnosis. In my work, I utilize a relational person-centered approach and I seek to ensure that clients experience a compassionate, empathic, and mission-driven professional.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Intern
Sinai Psychiatry and Behavioral Health
08.2024 - Current
- Provided individual therapy to patients using therapeutic techniques such as DBT, CBT, and motivational interviewing, etc.
- completed walk-in intakes using IM+CANS
- I co-facilitated a Spanish group for older adults aimed at helping them self-regulate their emotions.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Sorted and organized files, spreadsheets, and reports.
- Gained hands-on experience in various software programs including EPIC, increasing proficiency and expanding technical skill set.
Lending Hands for Life Program: Medical Case Management Team Lead
Erie Family Health Center
01.2019 - Current
- Utilize a relational approach to engage clients in services that are culturally responsive, attuned and trauma informed; manage caseload of 35 clients
- Provide weekly 1:1 weekly administrative supervision to a team of non-medical case managers (NMCM)
- Support NMCM via 1:1 reflective supervision and seek to create a safe, consistent, and trusting space for processing of challenges
- Ensure that staff accurately document notes in a timely and efficient manner; utilize data to inform program service provision
- Utilize the EPIC and Provide databases to accurately document client encounters
- Work alongside HIV clinic medical providers and present at case conferences to address social barriers in access to healthcare and to ensure that barriers are addressed
- Complete HIV testing for walk-in clients
- Complete intakes for newly diagnosed or transferred clients presenting with an HIV diagnosis
- Complete new patient intakes- either newly diagnosed clients or transferred clients
- Test for HIV on walk in basis
- Engage in consistent professional development opportunities offered through the Aids Foundation of Chicago; this supports efficacy in responding to challenges related to behavioral, chronic, medical and substance abuse related challenges
- Active member of the Illinois HIV Integrated Planning Committee; partake in monthly meetings to address service area gaps that impact medication adherence in service population
Medical Case Manager
Erie Family Health Center
01.2017 - 01.2019
- Managed a caseload of 65 clients; provide responsive services to HIV/AIDS service population
- Focused work on client adherence to medication and routine medical care
- Provided guidance and support to ensure that clients are following thru on medical referrals
- Tracked referral outcomes to inform understanding on service area gaps and challenges
- Collaborated with clients and pharmacies and support clients in completing Ryan White ADAP application for uninsured clients
- Completed regular care plans that include areas related to housing, medication assistance of uninsured, behavioral health, dental and vision
- Facilitated a Spanish speaking Women’s Support Group for women presenting with HIV
- Worked collaboratively with mental health clinicians and medical providers to provide multi-cultural and diverse client population with a holistic experience whereby medical, social, and behavioral needs were addressed
- Performed HIV testing for walk-in clients
Family Support Worker
Healthy Families of Illinois
01.2011 - 01.2014
- Provided home visiting services to first time pregnant women and mothers via utilization of a reflective practice home visiting model
- Engaged intentionally in rapport building to ensure maternal engagement in services for a period of three years
- Completed program assessments and individual family goal plans in a timely manner
- Ensured timely completion of developmental assessments for infants and children, ages birth to three
- Assessed women for post-partum depression and utilized the Edinburgh depression screen as a tool
- Utilized program curriculum to ensure that families were receiving educational materials and support
- Co facilitated and presented at quarterly Board Advisory
- Co facilitated psycho educational support groups and parent and toddler playgroups
- Participated and presented at bi-weekly team case review meetings
- Trained to utilize a reflective practice framework
- Partook in Erikson Institute’s Fussy Baby Network training, FAN approach
- Collaborated with clinic physicians, mental health professionals and case managers
BASW Intern
Bilingual Family Counseling Services
01.2010
- Assisted at state mandated orientations; helped enroll individuals in drug treatment program
- Ensured that all clients had current treatment plans by reviewing files
- Conducted Quality Review Assurance; reviewed file to make sure all procedures followed policy and procedure expectations
- Scheduled client appointments and interviewed clients for prescreening
- Helped conduct drug tests
Bilingual Psychotherapist
Sinai Psychiatry and Behavioral Health
08.2024 - 05.2025
Case Manager
Chicago Family Case Management
01.2014 - 01.2017
- Provided attuned and responsive care and support to women during their prenatal period and up their infants first birthday; managed a caseload of 225 families
- Completed the Edinburgh Depression Screening and Ages and Stages Developmental (ASQ) and Social Emotional (ASQSE) Screenings
- Ensured that women were provided with medical, social, and educational support and referrals
- Worked alongside pregnant women to register them at qualifying hospital prior to delivery
- Completed required home visits for all clients on caseload
- Promoted and encouraged participation in health center support groups, clubs, and nutrition classes
- Worked collaboratively with physicians, mental health professionals, and case managers to ensure that families were attentive, understanding, and compliant with their medical care
BASW Intern (Kinship Matters Program)
County of San Bernardino, Department of Behavioral Health
01.2009 - 01.2010
- Managed a caseload of five foster families and provided support, resources, and referrals
- Completed home visits and client schools to obtain information and establish rapport
- Processed all paperwork ensuring that all requirements were met prior to commencing services
- Completed case notes and updated client charts (Informed Consent, Case Closures)
- Completed Brief Risk Reduction Interview and Intervention Model form
- Assisted with arranging donation giveaways to families several times a year
Education
Masters of Social Work -
Dominican University
River Forest, IL12.2024
Bachelor of Arts - Social Work
California State University
San Bernardino, CA01.2010
Skills
- Fluent in Spanish
- Oral and Written Communication
- Microsoft Office
- Electronic Medical Records
- Provide Database
- Department of Human Services Cornerstone Database System
Certification
- Cardiopulmonary Resuscitation Training (CPR), 01/01/22
- Mandated Reporter, Illinois Department of Children and Family Services, 01/01/22
- Medical Case Manager Certification, Aids Foundation of Chicago, 01/01/18
- Facilitating Attuned Interactions (FAN Approach), Erikson Institute, 01/01/14
Leadership Experience
- Co-Chair, Diversity, Equity & Inclusion Culture Committee, Erie Family Health Center
- Employee of the Month, Erie Family Health Center, 12/01/19
- Employee of the Month, Erie Family Health Center, 10/01/21
Languages
Spanish
Native or Bilingual
Timeline
Intern
Sinai Psychiatry and Behavioral Health
08.2024 - Current
Bilingual Psychotherapist
Sinai Psychiatry and Behavioral Health
08.2024 - 05.2025
Lending Hands for Life Program: Medical Case Management Team Lead
Erie Family Health Center
01.2019 - Current
Medical Case Manager
Erie Family Health Center
01.2017 - 01.2019
Case Manager
Chicago Family Case Management
01.2014 - 01.2017
Family Support Worker
Healthy Families of Illinois
01.2011 - 01.2014
BASW Intern
Bilingual Family Counseling Services
01.2010
BASW Intern (Kinship Matters Program)
County of San Bernardino, Department of Behavioral Health
01.2009 - 01.2010
Masters of Social Work -
Dominican University
Bachelor of Arts - Social Work
California State University
- Cardiopulmonary Resuscitation Training (CPR), 01/01/22
- Mandated Reporter, Illinois Department of Children and Family Services, 01/01/22
- Medical Case Manager Certification, Aids Foundation of Chicago, 01/01/18
- Facilitating Attuned Interactions (FAN Approach), Erikson Institute, 01/01/14
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