Mayra Orozco
Bakersfield,CA
Summary
Bilingual, dependable professional with experience in customer service and leadership. Excellent interpersonal skill, initiative, attention to detail and follow-through. Works effectively in a fast paced environment, able to prioritize tasks and meet deadlines, consistently producing top quality work. Excellent communicator and dependable team player with strong understanding of insurance industry. Adept at building relationships with clients, brokers and other stakeholders while delivering outstanding service. Highly organized and detail-oriented with strong ability to identify potential risks and develop solutions.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Insurance Agent/ Producer
Farmers Insurance Agency
04.2014 - Current
- Explaining various types of insurance policies to clients and help clients choose the right one that suits them
- Process and submit policies as well as collect and process payments
- Assuring clients receive excellent customer service in-office and out-of-office
- Handles all Spanish speaking cliental in office
- Meeting and exceeding; set monthly sales quotas.
- Built relationships with clients using active listening and issue resolution to provide excellent service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Cross-sold insurance products to existing clients to reach sales targets.
- Met with customers to provide information about available products and policies.
Zumba Instructor
In-Shape Health Club
04.2012 - 01.2015
- Choreograph and memorize specific dance moves.
- Demonstrate leadership and enthusiasm to assure the members are able to learn the moves and leave feeling good about their selves
- Instill confidence by driving others to work hard while maintaining a balance of exciting new moves to assure members are able to see results.
BJ's
BJ Restaurant
04.2006 - 11.2009
- Highly skilled in delivering outstanding service by greeting and servicing customers in a timely manner
- Ability to multitask by going above and beyond; by upselling specials, helping kitchen workers, assuring customers received excellent service while maintaining composure in a fast paced environment.
- Promoted to a team leader to help motivate team, assisted with all Spanish speaking employees, trained new hires on all aspects of the business in an effort to ensure that our restaurant would exceed customers' expectations.
In Home Supportive Services (I.H.S.S.)
01.2003 - 01.2008
- Achieved departmental goals and objectives by instituting new processes for in-patient care
- Recorded patients medical history, vital statistics and test results in medical records
- Assisted patients with physical movements to help restore function and lessen pain and disability
- Also, took care of patients personal needs.
Education
High school diploma -
Liberty High School
Skills
- Lead Development
- Customer Follow-Up
- Client Relations
- Leads Prospecting
- Client Retention
- Customer Service
- Licensed Insurance Agent
- Marketing Management
- Client Needs Analysis
- New Client Acquisition
- Email Marketing
- Upselling
- Quotes and Sales
Certification
Resident Insurance Producer License, Casualty Broker - Agent, Property Broker - Agent
Languages
Spanish
Native or Bilingual
Timeline
Insurance Agent/ Producer
Farmers Insurance Agency
04.2014 - Current
Zumba Instructor
In-Shape Health Club
04.2012 - 01.2015
BJ's
BJ Restaurant
04.2006 - 11.2009
In Home Supportive Services (I.H.S.S.)
01.2003 - 01.2008
High school diploma -
Liberty High School
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