Mayra Perez
Receptionist
Glendale,CA
Summary
Dynamic veterinary receptionist with a proven track record at East Valley Vet Clinic, excelling in compassionate client interactions and efficient appointment scheduling. Leveraged strong communication skills and medical recordkeeping expertise to enhance client retention and streamline operations, ensuring a welcoming environment for both pets and their owners.
Professional with experience in veterinary client service, adept at managing front desk operations and ensuring smooth patient flow. Skilled in appointment scheduling, client communication, and handling administrative tasks. Strong focus on teamwork and adaptability, consistently delivering high-quality results that meet evolving needs. Friendly and reliable with passion for animal care and client satisfaction.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Veterinary Receptionist
East Valley Vet Clinic
08.2017 - Current
- Managed multi-line phone system and pleasantly greeted patients.
- Provided compassionate support during difficult situations such as end-of-life decisions or emergency visits, establishing trust with clients.
- Maintained office and waiting room, keeping common areas clean and tidy.
- Reduced wait times for clients by promptly checking in patients upon arrival at the clinic.
- Improved client retention by providing exceptional customer service to pet owners in person and over the phone.
- Entered data from pet records and office visits into computer system.
- Maximized appointment availability by effectively coordinating schedules between multiple veterinarians and clients.
- Facilitated smooth daily operations by answering incoming calls, directing inquiries, and taking messages for veterinarians as needed.
- Maintained confidentiality of sensitive client information while handling financial transactions accurately.
Education
John Marshall High School
Los Angeles, CASkills
- Teamwork and collaboration
- Telephone etiquette
- Medical recordkeeping
- Prioritization
- Payment processing
- Employee training
- Initiative-taking
- Reception area maintenance
- Record request management
- Compassionate care
- Verbal and written communication
- Customer interaction
- Appointment scheduling
- Filling prescriptions
- Inventory management
- Chart updating
- Appointment setting
Certification
. I am a certified groomer
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Veterinary Receptionist
East Valley Vet Clinic
08.2017 - Current
John Marshall High School
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