Mayra Puerta

• Maintained a consistent closing delinquency rate of 1% to 2% in a property of 496 unit.
• The accomplishment of 4-5 key performance indicators (KPIs) was noted last quarter.
• Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
• Organized all monthly resident events and strategize to obtain 5 positive reviews.
• Reduce the time spent out of the office by filing evictions through the E-Filing website
• Distribute and follow-up on renewal notices. This includes tracking lease expirations, communicating with residents about lease renewals, and ensuring timely renewals to maintain occupancy levels at budget occupancy. Closing renewal ratio at 65% or more.
• Prepare paperwork for move-ins in a timely manner and in accordance with the property's housing regulations and RPM's policies for leasing agents.
• Completed the monthly report on a timely manner for my manager.

• Closed with less than 2% delinquency and maintained high payment rates by building positive relationships with tenants in a 342 unit property.
• Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
• Completed final move-out walk-throughs with tenants to identify required repairs and collected 50% of move out balance.
• Conducted property showings to highlight features, answer questions to assist my leasing agents.
• Assisted manager with report, managing team and escalated issues as needed.
• Complied with safe housing requirements and contractual obligations by resolving
  tenant issues and service needs.
• Manged over 50 customer calls per day.
  Strengthened merchandising and promotional strategies to drive customer
  engagement and boost sales
• Assisted in organizing and overseeing assignments to drive operational excellence

• Communicated effectively with owners, residents, and on-site associates.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Completed final move-out walk-throughs with tenants to identify required repairs.
• Developed and executed plan to achieve and maintain 95% or better rate of occupancy
• Followed up on delinquent tenants and coordinated collection procedures weakly closing with 2% delinquency or less.
• Maintained sufficient number of units market-ready for lease
• Maintained original leases and renewal documents in digital and hard copy format for
  property management office
• Monitored progress of construction and maintenance projects and notified
  appropriate individuals of project updates, delays and schedule changes
• Coordinated all resident events, activities, and newsletter

• Followed up on delinquent tenants and coordinated collection procedures closing at 5% or less in a property with 342 units.
• Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
• Conducted the final walkthrough with the resident, maintaining transparency and providing clear communication and successfully collected over 60% of the move-out balances
• Strategize and organize monthly resident events while striving to procure a minimum of 5 positive reviews on a monthly basis.
• Generate renewal notice thru Yardi and timely delivery of renewal notices with the purpose of sustaining a renewal rate exceeding 50%.

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• Oversaw monthly collections and maintained high payment rates by building positive
  relationships with tenants
• Planned team-building exercises to increase employee performance and job
  satisfaction
• Completed final move out walk through with tenants to identity require repairs
• Completed month end reports, renewal letters and renters insurance compliance
  letters
• Assessed property, compiled information and wrote reports regarding findings for
  submission to director
• Processed security deposit refunds
• Followed up on delinquent tenants and coordinated collection procedures weekly.

• Handled tenant communications by quickly responding to requests for maintenance
  and answering any questions or concerns
• Toured property with prospective tenants and provided wealth of information in
  regards to its key features
• Marketed property to local businesses through collateral, emails and phone calls
• Distributed and followed up on tenant renewal notices
• Invited prospects to fill out application upon completion of property tour
• Escalated major issues to property manager for immediate remediation
• Kept meticulous records of correspondence between management and tenants
• Performed background, reference and credit checks as part of screening process of
  prospective tenants
• Assisted with office organization and maintained organized resident files .
• Marketed diverse properties to prospective clients and consistently exceeded target
  closing rates