Yolonda Dorsey
Greensboro,NC
Summary
As a Manager I will focus on delivering decisive, forward-thinking and positive team leadership skills to enable production success with effective workflows. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
6
6
years of professional experience
Work History
Assistant Property Manager
Living Well Homes
11.2023 - Current
- Increased tenant satisfaction by promptly addressing maintenance requests and resolving issues efficiently.
- Prepared Lease Expiry Report each month.
- Developed strong relationships with vendors, negotiating favorable contracts for cost-effective services.
- Conducted regular property inspections to identify potential issues and ensure compliance with safety regulations.
- Coordinated move-ins and move-outs, ensuring smooth transitions for both tenants and property management team.
- Organized community events to foster positive relationships between tenants and build a sense of community within the property.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Prepared statement of accounting notice(SODA) for past residents
- Prepared and submitted Unit Turn Cost Estimate sheets for each move out
- Coordinates maintenance schedule and assignments
- Scheduled vendors to complete work in vacant units
- Responded to messages and inquiries from various parties and used well-developed active listening and open-ended questioning skills to promote quick issue resolution.
Property Manager
Apartment Dynamics
12.2022 - 05.2023
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs, and capital improvement projects.
- Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Administered operations to handle needs of more than 100 tenants across 3 property units
Property Manager
Presidia Group
08.2022 - 12.2022
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
- Coordinated with legal counsel to resolve tenant disputes.
- Developed and implemented marketing strategies to increase occupancy rates.
- Collected and maintained careful records of rental payments and payment dates.
- Communicated effectively with owners, residents, and on-site associates.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
Leasing Consultant
RE Carroll Management
06.2021 - 08.2022
- Maintained accurate knowledge of all aspects of community, particularly in areas such as rent and pricing information, vacancies, apartment availability, lease expirations, square footage, etc.
- Collects security deposits, rent and all other funds associated with resident move-ins and monthly rent, fees and garage and storage rent.
- Completion of monthly competitive survey reports and analyzed multi-family real estate market trends and conditions in area.
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
- Distributed and followed up on tenant renewal notices.
- Resolved conflicts between tenants regarding noise, encroachments and parking.
Assistant General Manager (Operations Manager)
GAT Airline Ground Support
09.2019 - 04.2020
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 5-member management team with related direct reports.
- Partnered with vendors and suppliers to effectively manage and budget inventory.
- Strengthened performance metrics tracking and analysis to enhance tactical and strategic company plans.
- Developed and implemented policies and standard operating procedures for continuous improvement, daily operations plans such as, employee assignments and promotional strategies.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Managed and allocated staff of 30
Ramp Supervisor
GAT Airline Ground Support
11.2018 - 09.2019
- Supervised 15 ramp agents, including evaluating performance, setting schedules and coaching on work areas
- Maintained documentation, completed shift paperwork and submitted information for team payroll
- Kept crew in line with airport, OSHA, TSA, FAA and other applicable regulations
- Maintained compliance with airport and airline policies and baggage weight restrictions to protect passengers, crew, cargo and aircraft
- Provided detailed training and mentoring for each new team member, including safety protocol workshops, to optimize performance and productivity of all crew members
- Resolved conflicts and negotiated mutually beneficial agreements between parties
Education
High School Diploma -
Springfield Gardens High School
Springfield Gardens, NY2005
Skills
- Customer Service
- Property leasing
- CRM Software
- Yardi, OneSite, Resman, Real Page
- On-site, Knock
- Nationwide
- Fair Housing Regulations
- Coaching and mentoring
- Microsoft Office
- Customer Resolution
- Team leadership
- Business operations knowledge
- Data Entry
- Communication Skills
- Multi-Family Property Management
- Tenant and Eviction Laws
- Financial budgeting and reporting
Timeline
Assistant Property Manager
Living Well Homes
11.2023 - Current
Property Manager
Apartment Dynamics
12.2022 - 05.2023
Property Manager
Presidia Group
08.2022 - 12.2022
Leasing Consultant
RE Carroll Management
06.2021 - 08.2022
Assistant General Manager (Operations Manager)
GAT Airline Ground Support
09.2019 - 04.2020
Ramp Supervisor
GAT Airline Ground Support
11.2018 - 09.2019
High School Diploma -
Springfield Gardens High School