MAYRA R. ARROYO
Clovis,CA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
8
8
years of professional experience
Work History
Purchasing Agent GS-7
VA Hospital Fresno
08.2022 - Current
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Maintained complete documentation and records of all purchasing activities.
- Created purchase orders, verify purchase requisitions, and expedite customer orders.
- Conducted research, identifying potential vendors and better pricing options.
- Identified and resolved supply chain issues to mitigate delays and production disruptions.
- Collaborated with internal departments to identify and manage demand for material and services.
- Worked with departments to find new and better items to fulfill diverse needs.
- Maintained documentation for all purchases.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained extensive knowledge in data entry, analysis and reporting.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Knowledgeable on programs provided by Prosthetics department.
- Obtained COR I and working on Obtaining COR II
Advance Medical Support Assistant GS-6
VA Hospital Fresno
03.2020 - 08.2022
- Complete a high-volume of patient appointment scheduling for Medicine and other Specialty clinics
- Provide support completing clinical encounters to ensure correct physician documentation
- Perform inventory procedures including ordering supplies according to clinic needs
- Demonstrated knowledge of services within the facility to be able to direct patients, families and phone calls
- Enter work orders timely to ensure proper functioning of workstations and equipment
- Coordinate meeting rooms, time, and staff involved with meetings
- Complete timekeeping duties in VATAS for 30 Medicine service employees ensuring accuracy and timeliness
- Enter hospice referrals ensuring any necessary coordination with clinical staff and social workers
- Manage and schedule service meetings and complete meeting minutes according to VHA policy
- Coordinate closely with Social Workers to manager their clinics and schedules
- Assist with ordering with 2237 forms
- Maintained and obtained medical records
- Mailed patient appointment letters
- Interviewed patients to verify and update clinical and demographic records
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging and compassionate environment
- Called and faxed pharmacies to submit prescriptions and refills
- Performed clerical duties, such as word processing, data entry, answering phones and filing
Medical Support Assistant/Medicine Service GS-5
VA Hospital Fresno
12.2018 - 04.2020
- Active listener with creative problem-solving skills
- I can multi-task, while making sound decisions independently
- Ambitious and eager to learn, consistent, approachable, and productive
- Proper screening of incoming calls, in an effective and courteous manner while addressing non-clinical concerns
- Conduct research and follow ups after identifying patient issues to ensure effective and efficient delivery of services for patients and their families
- Assist with coverage in other departments when asked by my team leader
- Assist with ordering items for multiple programs
Customer Service
AM & PM Medical Transport
03.2017 - 12.2018
- Answered multiple phone lines and guided patients through the transportation coordination process
- Performed insurance verification and obtained any necessary authorizations prior to scheduling
- Coordinated closely with medical clinics and hospitals to ensure correct appointment times and directions
- Assigned patients to drivers based on designated routes and locations
- Prepared, update and dispensed daily route schedules ensuring accuracy and timeliness
- Maintained route sheet documentation for patient pick-ups and route completions to driver locations
- Followed all required safety policies and procedures and reported any issues to management
- Managed all patient upcoming appointments including data entry and any updated information on scheduling
- Complied with all HIPAA regulations regarding patient confidentiality and information security
- Educated customers about billing, payment processing and support policies and procedures
- Trained new personnel regarding company operations, policies and services
Education
VA Hospital Fresno
Fresno, CAClinical Medical Assistant Certification -
MCED Career College
Fresno, CA09-2008
High School Diploma - undefined
Caruthers High School
Caruthers, CA06.2006
Skills
- Dedication to ICARE: Principles
- Vendor relationship management
- Product sourcing
- Vendor engagement
- Data Entry
- Procurement
- Purchase order processing
- Cost reduction strategies
- Order tracking
- Teamwork Focus
- Strong Ethics
- Patient Focused Care
- Microsoft Office/EXCEL/VISTA/CPRS/JVL
- Conflict Resolution
- Inventory Management Procedures
- Release of Information Guidelines
- Complex Program Support
- Prepare Correspondence
- Time Management/Timely Follow Up
- Ability to Work with Minimal Supervision
- Results Oriented Approach
Timeline
Purchasing Agent GS-7
VA Hospital Fresno
08.2022 - Current
Advance Medical Support Assistant GS-6
VA Hospital Fresno
03.2020 - 08.2022
Medical Support Assistant/Medicine Service GS-5
VA Hospital Fresno
12.2018 - 04.2020
Customer Service
AM & PM Medical Transport
03.2017 - 12.2018
High School Diploma - undefined
Caruthers High School
VA Hospital Fresno
Clinical Medical Assistant Certification -
MCED Career College
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