Mayra Romo
Kermit
Summary
Dynamic Patient Access Representative with a proven track record at Midland Memorial Hospital, excelling in insurance verification and patient registration. Known for strong empathy and problem-solving skills, I effectively enhance patient experiences while ensuring compliance with HIPAA regulations. Committed to delivering exceptional service and fostering team collaboration in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Patient Access Representative
Midland Memorial Hospital
Midland, TX
10.2025 - 04.2026
- Assisted patients with registration processes and insurance verification.
- Managed incoming calls, addressing inquiries and scheduling appointments efficiently.
- Collaborated with medical staff to ensure accurate patient information collection.
- Utilized electronic health record systems to maintain up-to-date patient data.
Cashier
Loves Travel Stop
Kermit, TX
06.2020 - 10.2021
- Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Assisted customers with product inquiries, providing knowledgeable support and recommendations.
- Collaborated with team members to manage inventory levels and restock merchandise as needed.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
Receptionist
Kent Tire
Kermit, TX
08.2015 - 08.2017
- Managed front desk operations, ensuring efficient customer service and communication.
- Coordinated appointment scheduling, optimizing workflow and reducing wait times.
- Assisted customers with inquiries, providing accurate information about products and services.
- Developed training materials for new receptionists, enhancing onboarding processes and staff performance.
- Oversaw inventory management of office supplies, reducing costs through effective stock control.
- Facilitated interdepartmental communication to streamline operations and enhance customer satisfaction.
- Led initiatives to improve reception area organization, creating a welcoming environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
Parts Specialist
O'Reilly Auto Parts
Kermit, TX
01.2015 - 01.2017
- Managed inventory levels to ensure availability of automotive parts for customers and technicians.
- Assisted customers with product selection, providing knowledgeable recommendations for various automotive needs.
- Operated point-of-sale systems to process transactions accurately and efficiently.
- Trained new team members on parts identification and customer service best practices.
- Issued parts to technicians to complete customers' repairs.
- Served customers in-store and by telephone to answer questions and place orders.
- Collaborated with service technicians to identify required parts for repairs, minimizing delays and enhancing productivity.
- Provided exceptional customer service by promptly responding to inquiries, resolving issues, and consistently going above and beyond to exceed expectations.
- Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.
- Maintained a clean and organized work environment, allowing for easy access to frequently used items and efficient completion of tasks.
- Tracked parts use and charged items to customer accounts for billing.
- Processed returns and exchanges promptly, addressing customer concerns while adhering to company policies.
- Received and restocked product, keeping sales floor shelves full and ready for customers' purchases.
Education
High School Diploma -
Kermit High School
Kermit, TX05-2004
Skills
- Customer service
- Insurance verification
- HIPAA compliance
- Patient registration
- Phone and email etiquette
- Multitasking and organization
- Patient check-in
- Healthcare systems navigation
- Strong empathy
- Problem-solving
- Team collaboration
- Money handling
- Quality assurance
- Relationship building
- Flexible schedule
- Eligibility determination
- Payment processing
- Information collection
- Language fluency
- Fee collection
- Friendly and outgoing
- Verbal and written communication
- Privacy regulations knowledge
- Caring and empathetic
- Attention to detail
- Calm and effective under pressure
- Punctual and hardworking
Languages
Spanish
Full Professional
Timeline
Patient Access Representative
Midland Memorial Hospital
10.2025 - 04.2026
Cashier
Loves Travel Stop
06.2020 - 10.2021
Receptionist
Kent Tire
08.2015 - 08.2017
Parts Specialist
O'Reilly Auto Parts
01.2015 - 01.2017
High School Diploma -
Kermit High School