Mayra Salomón
Longmont,CO
Summary
Dedicated professional with expertise in customer service, team leadership, and conflict resolution. Proven ability to enhance workflow processes and mentor team members, ensuring high levels of customer satisfaction.
Overview
8
8
years of professional experience
Work History
Shift Lead
Ziggi's Coffee
Longmont, CO
06.2023 - Current
- Supervised daily operations to provide efficient coffee service and maintain high customer satisfaction.
- Trained and mentored new team members on product knowledge and service standards.
- Implemented quality control measures for beverage preparation and presentation.
- Resolved customer complaints promptly to improve customer experience.
- Collaborated with management to streamline workflow processes and enhance team performance.
- Performed opening and closing procedures such as setting alarm systems, counting money.
Recptionist
Estilistas Valparaiso
Lakewood, Colorado
08.2022 - 03.2026
- Greeted clients warmly, fostering welcoming atmosphere that encouraged repeat visits.
- Managed appointment scheduling, ensuring efficient use of staff time and resources.
- Answered phone calls promptly, providing information about services and availability.
- Assisted clients with check-in and check-out processes, ensuring efficient transactions and positive experience.
- Sorted incoming mail and directed to the correct personnel each day.
- Performed cleaning duties to maintain cleanliness standards and support client satisfaction.
Cashier
Marcos Hot Dogs & Tacos
Longmont, CO
07.2018 - 08.2022
- Processed customer transactions swiftly in high-volume restaurant, enhancing overall service speed.
- Managed cash register operations, ensuring precise cash handling and reducing discrepancies.
- Provided excellent customer service during peak hours and special events.
- Helped customers find specific products, answered questions, and offered product advice.
- Provided attentive customer service to patrons, utilizing active listening to address needs and enhance satisfaction.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Assisted with food preparation and maintained cleanliness in work area.
Education
Associate of Applied Science - Business
Front Range Community College
Longmont04-2027
High School Diploma -
Skyline High School
Longmont, CO05-2025
Skills
- Team leadership
- Staff supervision
- Crew coordination
- Training and mentoring
- Performance improvement
- Quality control
- Customer service focus
- Customer service
- Conflict resolution
- Communication skills
- Appointment scheduling
- Cash handling
- Team collaboration
Languages
Spanish
Native/ Bilingual
Timeline
Shift Lead
Ziggi's Coffee
06.2023 - Current
Recptionist
Estilistas Valparaiso
08.2022 - 03.2026
Cashier
Marcos Hot Dogs & Tacos
07.2018 - 08.2022
Associate of Applied Science - Business
Front Range Community College
High School Diploma -
Skyline High School