Melissa Castro
Los Angeles,CA
Summary
Results-driven Operations Manager with expertise in streamlining supply chain processes and enhancing operational efficiency. Proven track record in training teams and improving accountability to achieve performance goals.
Overview
13
13
years of professional experience
Work History
Operations Manager
Adidas
Arcadia, CA
10.2021 - Current
- Streamlined supply chain processes to enhance operational efficiency.
- Developed and enforced standard operating procedures.
- Analyzed key performance indicators to identify areas for improvement.
- Trained and mentored team members on best practices in logistics management.
- Reported issues to higher management with great detail.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Lead Athlete
Nike
Commerce, CA
09.2013 - 10.2021
- Led team in achieving sales targets through effective merchandising and customer engagement strategies.
- Trained and mentored staff on product knowledge and sales techniques to enhance customer experience.
- Implemented inventory management processes to optimize stock levels and reduce shrinkage.
- Developed promotional displays to drive foot traffic and increase seasonal sales performance.
- Oversaw daily operations, ensuring compliance with company policies and industry standards.
- Achieved success in leading teams during holiday seasons or special events that required additional staffing or extended hours of operation.
Education
No Degree -
Glendale Community College
Glendale, CAHigh School Diploma -
Highland High School
Palmdale, CA05.2010
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Goal oriented
- Inventory management
Accomplishments
- Earned the “MVP” Award in July 2018 for being a team player.
- Earned the "MVP" Award in February 2020 based on my ability to lead.
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Operations Manager
Adidas
10.2021 - Current
Lead Athlete
Nike
09.2013 - 10.2021
No Degree -
Glendale Community College
High School Diploma -
Highland High School