MAYRA SILERIO
Denver,CO
Summary
Experienced professional offering a proven history of success in sales, customer service, & management. Well-versed in all areas of administrative operations, including financial administration, and inventory management.
Overview
14
14
years of professional experience
Work History
Judicial Assistant II
Denver County Court Probation
10.2024 - Current
- Streamline communication between probation officers and court staff to enhance workflow efficiency.
- Maintain confidentiality of sensitive information while handling high-profile or complex cases.
- Review of court documents for filing in alignment with established protocols to support compliance.
- Experience with E-filing systems/databases
- Developed strong working relationships with colleagues to ensure a collaborative approach to achieving work objectives.
- Provide exceptional customer service when assisting clients, attorneys, or other parties in relation to misdemeanor probation cases.
- Answer telephone calls, emails, & respond to any in-person requests pertaining to the Probation Department.
Administrative Technician
Northern District Court of Oklahoma
02.2023 - 10.2024
- Collaborate with the HR department to maintain accurate employee records and facilitate the onboarding process.
- Completion of legal documents & review of records to ensure compliance within the hiring process.
- Manage inventory control by tracking and maintaining appropriate documentation for court owned property.
- Serve as a liaison between departments, promoting effective communication to resolve issues quickly.
Administrative Lead Technician
Boulder County Clerk & Recorder
07.2021 - 02.2023
- Supervised and supported a team of 5 members
- Develop team members to ensure they have the skills, tools & resources to meet expectations as well provide the best public service
- Ensure County and Clerk and Recorder & County processes and policies are followed
- Process and support staff with complex title, registration, and lien vehicle transactions
- Verify documentation for accuracy & legal requirements
- Data collection and entry
- Assist the public via mail, email, and in-person
- Assistance with issuance of Disability Placards.
Administrative Technician
Boulder County Clerk & Recorder
06.2020 - 07.2021
- Assist the public via mail, email and in-person.
- Process complex title, registration, and lien vehicle transactions.
- Verify documentation for accuracy & legal requirements.
- Data collection and entry.
- Daily interaction with banks, lenders and dealerships to collect data or correct financial discrepancies.
Retail Store Manager
Verizon Cellular Plus
04.2019 - 06.2020
- Multiplied earnings through sales goal achievement and customer service.
- Built a talented and valuable team of employees through mentoring & coaching.
- Responsible for onboarding & new hire training.
- Inventory Shipping, receiving, and shortages.
- Financing wireless products and cash handling.
- Outbound calls to promote products and services.
- Building and maintaining team schedules.
Administrative Assistant
Total House Cleaning(Family owned business)
01.2018 - 03.2019
- Residential house cleaning
- Responsible for conducting house cleaning estimates.
- Payroll
- Appointment booking
- Contacting all new and existing customer base to answer service related questions
Retail Store Manager
Express Locations LLC
08.2012 - 12.2017
- Managed all aspects of store operations and purchasing functions.
- Multiplied earnings through sales goal achievement, customer service and commitment to team objectives.
- Trained new employees on proper protocols and customer service standards.
Education
GED -
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College America
Fort Collins, ColoradoSkills
- Bilingual customer service (Spanish)
- Clerical & Administrative court operations support
- Team collaboration
- Attention to detail & organizational skills
- Problem-solving abilities
- High multitasking Abilities
- Adaptability and flexibility
- Case file preparation & data entry
Timeline
Judicial Assistant II
Denver County Court Probation
10.2024 - Current
Administrative Technician
Northern District Court of Oklahoma
02.2023 - 10.2024
Administrative Lead Technician
Boulder County Clerk & Recorder
07.2021 - 02.2023
Administrative Technician
Boulder County Clerk & Recorder
06.2020 - 07.2021
Retail Store Manager
Verizon Cellular Plus
04.2019 - 06.2020
Administrative Assistant
Total House Cleaning(Family owned business)
01.2018 - 03.2019
Retail Store Manager
Express Locations LLC
08.2012 - 12.2017
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College America