Mayra Teckenbrock
Sterling,VA
Summary
Service-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
General Manager
Flagship Carwash
08.2020 - Current
- Monitor financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Establish comprehensive training programs for 75 employees to develop skills, improve productivity, and maintain compliance with industry regulations.
- Cultivate strong relationships with clients, vendors, and partners to ensure lasting success and loyalty.
- Resolve damage claims and complaints.
Supervisor
Sodexo
03.2019 - 03.2021
- Discuss weekly food safety and physical training with team members
- Oversee and assist on day-to-day activities
- Maintain high customer satisfaction and product quality
- Maintain communication with various vendors about weekly orders
- Perform monthly inventory and necessary inspections.
Nanny
Hassen Family
09.2017 - 06.2018
- Assist infant with all care and developmental needs such as: feedings, walks, naps, and play time.
Nanny
Jasty Family
09.2016 - 09.2017
- Assist children with all care needs, including but not limited to: meals, baths, transportation, and homework assistance
- Assist parents with household needs, such as cleaning, cooking, and running errands.
Shift Leader
Five Guys
02.2015 - 08.2016
- Supervise and train team members during set shifts
- Provide excellent customer service in person and over the phone
- Assist with cleaning duties and food safety and preparation.
Doctor's Assistant
Chiropractic Care Center
12.2015 - 03.2016
- Assist doctor with setting up equipment and doing first steps for treatments on patients
- Clean around when needed.
Cashier/ Sales Associate
Toys 'R' Us
11.2014 - 01.2015
- Provide excellent customer service in person and over the phone
- Know who to redirect certain customer issues to
- Clean the store.
Daycare Teacher
Minnieland Academy
09.2013 - 12.2014
- Do daily check-ups on children upon arrival
- Assist with all care needs
- Maintain a safe and nurturing environment for the children
- Maintain good communication between other staff members and parents.
Cashier/Sales Associate
Party City
06.2013 - 12.2013
- Provide excellent customer service in person and over the phone
- Know who to redirect certain customer issues to
- Clean the store.
Education
High school -
Herndon High School
Herndon, VA06.2013
Skills
- Operations Management
- Problem Resolution
- Leadership and team building
Languages
Spanish
Native or Bilingual
Timeline
General Manager
Flagship Carwash
08.2020 - Current
Supervisor
Sodexo
03.2019 - 03.2021
Nanny
Hassen Family
09.2017 - 06.2018
Nanny
Jasty Family
09.2016 - 09.2017
Doctor's Assistant
Chiropractic Care Center
12.2015 - 03.2016
Shift Leader
Five Guys
02.2015 - 08.2016
Cashier/ Sales Associate
Toys 'R' Us
11.2014 - 01.2015
Daycare Teacher
Minnieland Academy
09.2013 - 12.2014
Cashier/Sales Associate
Party City
06.2013 - 12.2013
High school -
Herndon High School
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